BankRank.org logo PNC Bank BankRank.org

Pnc Bank N.a. — Overview
Pnc Bank N.a. is rated overall in the bottom 19th percentile based on 10,371 customer complaints.

Statistics

Number of Complaints10,371 (178 In Progress)
Complaints per $100K of Deposits42.48
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer2.3%
Complaints Resolved in Customer's Favor89.8%

Financial Report

EstablishedJanuary, 1804
FDIC Certificate #06384
Number of Branches2,574 (2 International)
Total Assets$368.1 Million
Total Deposits$271.1 Million
Total Equity Held$37.9 Million
Quarterly Net Income$1.0 Million
19th
percentile

Contact Information

Cooperate Headquarters
222 Delaware Avenue
Wilmington, DE 19899

Website
www.pnc.com

Back to BankRank.org/Banks Top of Page
Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
www.offers.pnc.com

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Pnc Bank N.a. — Summary

Pnc Bank N.a. is ranked 283rd out of 3,688 banks. That puts PNC Bank in the bottom 32nd percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 10,371 complaints against PNC Bank and 1,058,614 complaints total.

Of the 10,371 complaints again PNC Bank, there have been 1,869 in the passed 18 months. Of those 1,869 complaints, 89.8% have been resolved in the customers favor, 2.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, PNC Bank has $271.1 million is customer deposits which means there are 42.48 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Pnc Bank N.a. is graded in 7 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Pnc Bank N.a. is rated "D-" in Checking or Savings Account; "C" in Mortgage; "D+" in Bank Account or Service; "F" in Credit Card; "D-" in Credit Reporting; "D" in Debt Collection; and "D" in Vehicle Loan or Lease.

Click here to see Complete PNC Bank Report Card »

Financial Summary

PNC Bank was established and FDIC insured in January, 1804. Based on its asset concentration, this institution specializes in commercial lending. Pnc Bank N.a. has $368.1 Million is assets (6th overall) and holds $271.1 Million is customer deposits (6th overall).

PNC Bank has 2,575 domestic offices and 2 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Pnc Bank N.a.. Click here to see all complaints against PNC Bank.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 329
2 Mortgage Conventional home mortgage Trouble during payment process 139
3 Checking or savings account Checking account Problem caused by your funds being low 129
4 Checking or savings account Other banking product or service Managing an account 82
5 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 75
6 Mortgage Conventional home mortgage Struggling to pay mortgage 64
7 Checking or savings account Checking account Closing an account 56
8 Credit reporting Credit reporting Incorrect information on your report 55
9 Mortgage Other type of mortgage Trouble during payment process 49
10 Checking or savings account Checking account Problem with a lender or other company charging your account 44
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/pnc-bank-na