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Pnc Bank N.a. — Report Card
C- Overall
Based on 2,199 "Overall" complaints:
100.00% Timely (100th percentile)
88.99% Resolved in Customers Favor (6th percentile)
96.45% Timely (76th percentile)
B- #1: Mortgage
Based on 687 "Mortgage" complaints:
100.00% Timely (99th percentile)
90.68% Resolved in Customers Favor (7th percentile)
96.51% Timely (93nd percentile)
Based on 579 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
87.39% Resolved in Customers Favor (6th percentile)
100.00% Timely (50th percentile)
Based on 446 "Bank Account or Service" complaints:
100.00% Timely (97th percentile)
95.52% Resolved in Customers Favor (6th percentile)
92.83% Timely (97th percentile)
D- #4: Credit Card
Based on 170 "Credit Card" complaints:
100.00% Timely (97th percentile)
65.29% Resolved in Customers Favor (3rd percentile)
94.12% Timely (50th percentile)
Based on 79 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
86.08% Resolved in Customers Favor (6th percentile)
98.73% Timely (48th percentile)
Based on 66 "Debt Collection" complaints:
100.00% Timely (100th percentile)
87.88% Resolved in Customers Favor (7th percentile)
96.97% Timely (78th percentile)
D+ #7: Consumer Loan
Based on 52 "Consumer Loan" complaints:
100.00% Timely (97th percentile)
96.15% Resolved in Customers Favor (7th percentile)
88.46% Timely (83rd percentile)

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Source: https://www.bankrank.org/banks/pnc-bank-na/report-card