Grades are also broken down by the financial products offered be each institution. Portfolio Recovery Associates, Inc. is rated "B-" in Debt Collection, "B-" in Credit Reporting, and "C+" in Credit Cards. Click on any of the financial products to see how Portfolio Recovery Associates, Inc. compares.
Portfolio Recovery Associates, Inc. has received 1,547 consumer complaints since February, 2013 – more than 98% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Portfolio Recovery Associates, Inc. meets the 60-day response deadline more frequently than 72.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.5% of customers dispute Portfolio Recovery Associates, Inc.'s response to complaints — better than 55.7% of other companies.
Most of Portfolio Recovery Associates, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||310|
|2||Debt collection||Credit card||Cont'd attempts collect debt not owed||186|
|3||Debt collection||Communication tactics||158|
|4||Debt collection||Credit card||Disclosure verification of debt||147|
|5||Debt collection||Credit card||Communication tactics||145|
|6||Debt collection||Credit card||Cont'd attempts collect debt not owed||143|
|7||Debt collection||Credit card||False statements or representation||83|
|8||Debt collection||Disclosure verification of debt||76|
|9||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||61|
|10||Debt collection||Credit card||Improper contact or sharing of info||50|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||1,238||1,238 (100%)||128 (10.3%)|
|2||Closed with explanation||893||893 (100%)||295 (33%)|
|3||Closed with monetary relief||1||1 (100%)||1 (100%)|