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Portfolio Recovery Associates Inc — Overview
B Overall
Portfolio Recovery Associates Inc is rated overall in the top 75th percentile based on 8,098 customer complaints.

Statistics

Number of Complaints8,098 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.6%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
75th
percentile

Contact Information

Not Available

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Portfolio Recovery Associates Inc — Summary

Portfolio Recovery Associates Inc is ranked 103rd out of 3,688 banks. That puts Portfolio Recovery Associates in the top 75th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 8,098 complaints against Portfolio Recovery Associates and 1,058,614 complaints total.

Of the 8,098 complaints again Portfolio Recovery Associates, there have been 3,537 in the passed 18 months. Of those 3,537 complaints, 100.0% have been resolved in the customers favor, 3.6% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Portfolio Recovery Associates Inc is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Credit Card.

Portfolio Recovery Associates Inc is rated "B" in Debt Collection; and "C+" in Credit Reporting.

Click here to see Complete Portfolio Recovery Associates Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Portfolio Recovery Associates Inc. Click here to see all complaints against Portfolio Recovery Associates.

# Product Sub-Product Issue Count
1 Debt collection Credit card debt Attempts to collect debt not owed 644
2 Debt collection Credit card debt Written notification about debt 358
3 Debt collection I do not know Attempts to collect debt not owed 313
4 Credit reporting Credit reporting Incorrect information on your report 252
5 Debt collection Credit card debt Communication tactics 241
6 Debt collection I do not know Communication tactics 172
7 Debt collection Other debt Written notification about debt 157
8 Debt collection Credit card debt False statements or representation 142
9 Debt collection Credit card debt Took or threatened to take negative or legal action 131
10 Debt collection Credit card Cont'd attempts collect debt not owed 125
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/portfolio-recovery-associates-inc