Portfolio Recovery Associates, Inc.

Report Card
B
Overall Grade
B-
Debt Collection Grade
B-
Credit Reporting Grade
C+
Credit Cards Grade
Portfolio Recovery Associates, Inc. is rated overall in the top 69 percentile (out of 100) based on 1,547 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer17.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Portfolio Recovery Associates, Inc. logo

Grade Summary

Overall, Portfolio Recovery Associates, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Portfolio Recovery Associates, Inc. is rated "B-" in Debt Collection, "B-" in Credit Reporting, and "C+" in Credit Cards. Click on any of the financial products to see how Portfolio Recovery Associates, Inc. compares.

Overview

Portfolio Recovery Associates, Inc. has received 1,547 consumer complaints since February, 2013 – more than 98% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Portfolio Recovery Associates, Inc. meets the 60-day response deadline more frequently than 72.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.5% of customers dispute Portfolio Recovery Associates, Inc.'s response to complaints — better than 55.7% of other companies.

Most of Portfolio Recovery Associates, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Portfolio Recovery Associates, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed310
2Debt collectionCredit cardCont'd attempts collect debt not owed186
3Debt collectionCommunication tactics158
4Debt collectionCredit cardDisclosure verification of debt147
5Debt collectionCredit cardCommunication tactics145
6Debt collectionCredit cardCont'd attempts collect debt not owed143
7Debt collectionCredit cardFalse statements or representation83
8Debt collectionDisclosure verification of debt76
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed61
10Debt collectionCredit cardImproper contact or sharing of info50
Responses From Portfolio Recovery Associates, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief1,2381,238 (100%)128 (10.3%)
2Closed with explanation893893 (100%)295 (33%)
3Closed with monetary relief11 (100%)1 (100%)
Complaints over the Past Year