Premium Asset Services, LLC

Report Card
C+
Overall Grade
C+
Debt Collection Grade
Premium Asset Services, LLC is rated overall in the bottom 45 percentile (out of 100) based on 224 customer complaints.

Statistics

Complaints Currently In-Progress27
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner63.4%
Resolutions Disputed by Customer5.8%
Average Time Until Resolution33 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Premium Asset Services, LLC logo

Grade Summary

Overall, Premium Asset Services, LLC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Premium Asset Services, and LLC is rated "C+" in Debt Collection. Click on any of the financial products to see how Premium Asset Services, LLC compares.

Overview

Premium Asset Services, LLC has received 224 consumer complaints since July, 2013 – more than 95% of other banks.

Of those complaints, 63.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Premium Asset Services, LLC meets the 60-day response deadline less frequently than 95.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 5.8% of customers dispute Premium Asset Services, LLC's response to complaints — better than 94% of other companies.

Most of Premium Asset Services, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Premium Asset Services, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed22
2Debt collectionCommunication tactics21
3Debt collectionCredit cardTaking/threatening an illegal action20
4Debt collectionImproper contact or sharing of info16
5Debt collectionCredit cardCommunication tactics16
6Debt collectionCredit cardImproper contact or sharing of info13
7Debt collectionCredit cardCommunication tactics12
8Debt collectionCommunication tactics10
9Debt collectionCredit cardCont'd attempts collect debt not owed10
10Debt collectionTaking/threatening an illegal action9
Responses From Premium Asset Services, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation194120 (61.9%)14 (7.2%)
2Closed6842 (61.8%)4 (5.9%)
3In progress2020 (100%)0 (0%)
4Untimely response50 (0%)0 (0%)
Complaints over the Past Year