Grades are also broken down by the financial products offered be each institution. Premium Asset Services, and LLC is rated "C+" in Debt Collection. Click on any of the financial products to see how Premium Asset Services, LLC compares.
Premium Asset Services, LLC has received 224 consumer complaints since July, 2013 – more than 95% of other banks.
Of those complaints, 63.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Premium Asset Services, LLC meets the 60-day response deadline less frequently than 95.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 5.8% of customers dispute Premium Asset Services, LLC's response to complaints — better than 94% of other companies.
Most of Premium Asset Services, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||22|
|2||Debt collection||Communication tactics||21|
|3||Debt collection||Credit card||Taking/threatening an illegal action||20|
|4||Debt collection||Improper contact or sharing of info||16|
|5||Debt collection||Credit card||Communication tactics||16|
|6||Debt collection||Credit card||Improper contact or sharing of info||13|
|7||Debt collection||Credit card||Communication tactics||12|
|8||Debt collection||Communication tactics||10|
|9||Debt collection||Credit card||Cont'd attempts collect debt not owed||10|
|10||Debt collection||Taking/threatening an illegal action||9|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||194||120 (61.9%)||14 (7.2%)|
|2||Closed||68||42 (61.8%)||4 (5.9%)|
|3||In progress||20||20 (100%)||0 (0%)|
|4||Untimely response||5||0 (0%)||0 (0%)|