Primelending, A Plainscapital BankRank.org
|Number of Complaints||141 (2 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||10.9%|
|Complaints Resolved in Customer's Favor||96.4%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Primelending, A Plainscapital Company is ranked 379th out of 3,648 banks. That puts Primelending, A Plainscapital in the bottom 7th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 141 complaints against Primelending, A Plainscapital and 1,002,502 complaints total.
Of the 141 complaints again Primelending, A Plainscapital, there have been 55 in the passed 18 months. Of those 55 complaints, 96.4% have been resolved in the customers favor, 10.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Primelending, A Plainscapital Company is graded in 1 category of financial products they offer. The top 2 categories are Mortgage and Credit Reporting.
Primelending, A Plainscapital Company is rated "F" in Mortgage.
Click here to see Complete Primelending, A Plainscapital Report Card »
Below is the list of the top 10 complaint reasons against Primelending, A Plainscapital Company. Click here to see all complaints against Primelending, A Plainscapital.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||5|
|2||Mortgage||Conventional home mortgage||Closing on a mortgage||5|
|3||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||5|
|4||Mortgage||FHA mortgage||Trouble during payment process||5|
|5||Mortgage||FHA mortgage||Application, originator, mortgage broker||4|
|6||Mortgage||Other type of mortgage||Trouble during payment process||4|
|7||Mortgage||Other type of mortgage||Applying for a mortgage||3|
|8||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||3|
|9||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||2|
|10||Mortgage||Conventional home mortgage||Struggling to pay mortgage||2|