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Primelending, A Plainscapital Company — Overview
F Overall
Primelending, A Plainscapital Company is rated overall in the bottom 9th percentile based on 141 customer complaints.

Statistics

Number of Complaints141 (2 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer10.9%
Complaints Resolved in Customer's Favor96.4%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
9th
percentile

Contact Information

Not Available

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Primelending, A Plainscapital Company — Summary

Primelending, A Plainscapital Company is ranked 379th out of 3,648 banks. That puts Primelending, A Plainscapital in the bottom 7th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 141 complaints against Primelending, A Plainscapital and 1,002,502 complaints total.

Of the 141 complaints again Primelending, A Plainscapital, there have been 55 in the passed 18 months. Of those 55 complaints, 96.4% have been resolved in the customers favor, 10.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Primelending, A Plainscapital Company is graded in 1 category of financial products they offer. The top 2 categories are Mortgage and Credit Reporting.

Primelending, A Plainscapital Company is rated "F" in Mortgage.

Click here to see Complete Primelending, A Plainscapital Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Primelending, A Plainscapital Company. Click here to see all complaints against Primelending, A Plainscapital.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 5
2 Mortgage Conventional home mortgage Closing on a mortgage 5
3 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 5
4 Mortgage FHA mortgage Trouble during payment process 5
5 Mortgage FHA mortgage Application, originator, mortgage broker 4
6 Mortgage Other type of mortgage Trouble during payment process 4
7 Mortgage Other type of mortgage Applying for a mortgage 3
8 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 3
9 Mortgage Conventional fixed mortgage Application, originator, mortgage broker 2
10 Mortgage Conventional home mortgage Struggling to pay mortgage 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/primelending-a-plainscapital-company