PrimeLending, A PlainsCapital Company

Report Card
Overall Grade
Mortgages Grade
PrimeLending, A PlainsCapital Company is rated overall in the top 55 percentile (out of 100) based on 39 customer complaints.


Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer23.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Not Listed
Data Summary
PrimeLending, A PlainsCapital Company logo

Grade Summary

Overall, PrimeLending, A PlainsCapital Company received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. PrimeLending, and A PlainsCapital Company is rated "B" in Mortgages. Click on any of the financial products to see how PrimeLending, A PlainsCapital Company compares.


PrimeLending, A PlainsCapital Company has received 39 consumer complaints since July, 2012 – more than 85% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' PrimeLending, A PlainsCapital Company meets the 60-day response deadline more frequently than 78.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.1% of customers dispute PrimeLending, A PlainsCapital Company's response to complaints — worse than 71.1% of other companies.

Most of PrimeLending, A PlainsCapital Company's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against PrimeLending, A PlainsCapital Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account7
2MortgageFHA mortgageApplication, originator, mortgage broker7
3MortgageOther mortgageApplication, originator, mortgage broker6
4MortgageConventional fixed mortgageApplication, originator, mortgage broker5
5MortgageFHA mortgageLoan servicing, payments, escrow account5
6MortgageVA mortgageApplication, originator, mortgage broker4
7MortgageFHA mortgageCredit decision / Underwriting2
8MortgageFHA mortgageSettlement process and costs2
9MortgageOther mortgageSettlement process and costs2
10MortgageOther mortgageLoan modification,collection,foreclosure2
Responses From PrimeLending, A PlainsCapital Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4141 (100%)9 (22%)
2Closed with monetary relief77 (100%)0 (0%)
3In progress11 (100%)0 (0%)
4Closed11 (100%)0 (0%)
Complaints over the Past Year