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Procollect, Inc — Overview
C Overall
Procollect, Inc is rated overall in the bottom 46th percentile based on 738 customer complaints.


Number of Complaints738 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.5%
Resolutions Disputed by Customer11.8%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Procollect, Inc — Summary

Procollect, Inc is ranked 218th out of 3,672 banks. That puts Procollect in the bottom 47th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 738 complaints against Procollect and 979,456 complaints total.

Of the 738 complaints again Procollect, there have been 373 in the passed 18 months. Of those 373 complaints, 100.0% have been resolved in the customers favor, 11.8% have been disputed by the customer, and 99.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Procollect, Inc is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.

Procollect, Inc is rated "C-" in Debt Collection.

Click here to see Complete Procollect Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Procollect, Inc. Click here to see all complaints against Procollect.

# Product Sub-Product Issue Count
1 Debt collection Other debt Attempts to collect debt not owed 81
2 Debt collection Other debt Written notification about debt 41
3 Debt collection Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed 29
4 Debt collection Other (i.e. phone, health club, etc.) Disclosure verification of debt 17
5 Debt collection I do not know Written notification about debt 16
6 Debt collection I do not know Cont'd attempts collect debt not owed 15
7 Debt collection Medical Cont'd attempts collect debt not owed 15
8 Debt collection Other debt Communication tactics 14
9 Debt collection I do not know Attempts to collect debt not owed 14
10 Debt collection Other debt False statements or representation 14
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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