|Number of Complaints||738 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.5%|
|Resolutions Disputed by Customer||11.8%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Procollect, Inc is ranked 218th out of 3,672 banks. That puts Procollect in the bottom 47th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 738 complaints against Procollect and 979,456 complaints total.
Of the 738 complaints again Procollect, there have been 373 in the passed 18 months. Of those 373 complaints, 100.0% have been resolved in the customers favor, 11.8% have been disputed by the customer, and 99.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Procollect, Inc is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.
Procollect, Inc is rated "C-" in Debt Collection.
Click here to see Complete Procollect Report Card »
Below is the list of the top 10 complaint reasons against Procollect, Inc. Click here to see all complaints against Procollect.
|1||Debt collection||Other debt||Attempts to collect debt not owed||81|
|2||Debt collection||Other debt||Written notification about debt||41|
|3||Debt collection||Other (i.e. phone, health club, etc.)||Cont'd attempts collect debt not owed||29|
|4||Debt collection||Other (i.e. phone, health club, etc.)||Disclosure verification of debt||17|
|5||Debt collection||I do not know||Written notification about debt||16|
|6||Debt collection||I do not know||Cont'd attempts collect debt not owed||15|
|7||Debt collection||Medical||Cont'd attempts collect debt not owed||15|
|8||Debt collection||Other debt||Communication tactics||14|
|9||Debt collection||I do not know||Attempts to collect debt not owed||14|
|10||Debt collection||Other debt||False statements or representation||14|