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Procollect, Inc — Overview
F Overall
Procollect, Inc is rated overall in the bottom 4rd percentile based on 804 customer complaints.


Number of Complaints804 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.3%
Resolutions Disputed by Customer6.9%
Complaints Resolved in Customer's Favor98.8%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Procollect, Inc — Summary

Procollect, Inc is ranked 403rd out of 3,688 banks. That puts Procollect in the bottom 3rd percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 804 complaints against Procollect and 1,058,614 complaints total.

Of the 804 complaints again Procollect, there have been 145 in the passed 18 months. Of those 145 complaints, 98.8% have been resolved in the customers favor, 6.9% have been disputed by the customer, and 98.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Procollect, Inc is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.

Procollect, Inc is rated "F" in Debt Collection.

Click here to see Complete Procollect Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Procollect, Inc. Click here to see all complaints against Procollect.

# Product Sub-Product Issue Count
1 Debt collection Other debt Attempts to collect debt not owed 53
2 Debt collection Other debt Written notification about debt 20
3 Credit reporting Credit reporting Incorrect information on your report 17
4 Debt collection I do not know Attempts to collect debt not owed 10
5 Debt collection Other debt False statements or representation 8
6 Debt collection Other debt Communication tactics 7
7 Debt collection Mortgage debt Attempts to collect debt not owed 6
8 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 4
9 Debt collection Other debt Took or threatened to take negative or legal action 4
10 Debt collection I do not know Written notification about debt 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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