Professional Debt Mediation, Inc.

Report Card
C-
Overall Grade
C
Debt Collection Grade
Professional Debt Mediation, Inc. is rated overall in the bottom 13 percentile (out of 100) based on 69 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner94.2%
Resolutions Disputed by Customer23.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Professional Debt Mediation, Inc. logo

Grade Summary

Overall, Professional Debt Mediation, Inc. received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Professional Debt Mediation, and Inc. is rated "C" in Debt Collection. Click on any of the financial products to see how Professional Debt Mediation, Inc. compares.

Overview

Professional Debt Mediation, Inc. has received 69 consumer complaints since July, 2013 – more than 90% of other banks.

Of those complaints, 94.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Professional Debt Mediation, Inc. meets the 60-day response deadline less frequently than 71.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.2% of customers dispute Professional Debt Mediation, Inc.'s response to complaints — worse than 71.6% of other companies.

Most of Professional Debt Mediation, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Professional Debt Mediation, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed16
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed13
3Debt collectionOther (phone, health club, etc.)False statements or representation11
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt7
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt7
6Debt collectionCont'd attempts collect debt not owed5
7Debt collectionOther (phone, health club, etc.)Communication tactics4
8Debt collectionOther (phone, health club, etc.)Communication tactics3
9Debt collectionCommunication tactics3
10Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info3
Responses From Professional Debt Mediation, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation9490 (95.7%)20 (21.3%)
Complaints over the Past Year