Professional Finance Company, Inc.

Report Card
B
Overall Grade
B-
Debt Collection Grade
Professional Finance Company, Inc. is rated overall in the top 79 percentile (out of 100) based on 54 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer11.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Professional Finance Company, Inc. logo

Grade Summary

Overall, Professional Finance Company, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Professional Finance Company, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Professional Finance Company, Inc. compares.

Overview

Professional Finance Company, Inc. has received 54 consumer complaints since October, 2013 – more than 88% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Professional Finance Company, Inc. meets the 60-day response deadline more frequently than 68.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.1% of customers dispute Professional Finance Company, Inc.'s response to complaints — better than 80.6% of other companies.

Most of Professional Finance Company, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Professional Finance Company, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed11
2Debt collectionMedicalDisclosure verification of debt9
3Debt collectionMedicalCont'd attempts collect debt not owed9
4Debt collectionCont'd attempts collect debt not owed6
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
6Debt collectionMedicalFalse statements or representation3
7Debt collectionMedicalCommunication tactics3
8Debt collectionMedicalDisclosure verification of debt3
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
Responses From Professional Finance Company, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4040 (100%)8 (20%)
2Closed with non-monetary relief2625 (96.2%)5 (19.2%)
3Closed with monetary relief55 (100%)0 (0%)
4Closed44 (100%)0 (0%)
Complaints over the Past Year