Grades are also broken down by the financial products offered be each institution. Professional Recovery Management is rated "D" in Debt Collection. Click on any of the financial products to see how Professional Recovery Management compares.
Professional Recovery Management has received 36 consumer complaints since November, 2012 – more than 84% of other banks.
Of those complaints, 97.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Professional Recovery Management meets the 60-day response deadline less frequently than 59.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 36.1% of customers dispute Professional Recovery Management's response to complaints — worse than 95.8% of other companies.
Most of Professional Recovery Management's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||15|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||6|
|3||Debt collection||Medical||Disclosure verification of debt||4|
|4||Debt collection||Communication tactics||3|
|5||Debt collection||Medical||Communication tactics||2|
|6||Debt collection||Medical||Improper contact or sharing of info||2|
|7||Debt collection||Medical||Disclosure verification of debt||2|
|8||Debt collection||Medical||Communication tactics||2|
|9||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||2|
|10||Debt collection||Medical||False statements or representation||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||52||51 (98.1%)||19 (36.5%)|
|2||Closed with non-monetary relief||1||1 (100%)||1 (100%)|