Professional Recovery Management

Report Card
D
Overall Grade
D
Debt Collection Grade
Professional Recovery Management is rated overall in the bottom 8 percentile (out of 100) based on 36 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.2%
Resolutions Disputed by Customer36.1%
Average Time Until Resolution28 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Professional Recovery Management logo

Grade Summary

Overall, Professional Recovery Management received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Professional Recovery Management is rated "D" in Debt Collection. Click on any of the financial products to see how Professional Recovery Management compares.

Overview

Professional Recovery Management has received 36 consumer complaints since November, 2012 – more than 84% of other banks.

Of those complaints, 97.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Professional Recovery Management meets the 60-day response deadline less frequently than 59.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 36.1% of customers dispute Professional Recovery Management's response to complaints — worse than 95.8% of other companies.

Most of Professional Recovery Management's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Professional Recovery Management
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed15
2Debt collectionMedicalCont'd attempts collect debt not owed6
3Debt collectionMedicalDisclosure verification of debt4
4Debt collectionCommunication tactics3
5Debt collectionMedicalCommunication tactics2
6Debt collectionMedicalImproper contact or sharing of info2
7Debt collectionMedicalDisclosure verification of debt2
8Debt collectionMedicalCommunication tactics2
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed2
10Debt collectionMedicalFalse statements or representation2
Responses From Professional Recovery Management
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5251 (98.1%)19 (36.5%)
2Closed with non-monetary relief11 (100%)1 (100%)
Complaints over the Past Year