Grades are also broken down by the financial products offered be each institution. Progressive Financial Services, and Inc. is rated "C-" in Debt Collection. Click on any of the financial products to see how Progressive Financial Services, Inc. compares.
Progressive Financial Services, Inc. has received 84 consumer complaints since August, 2013 – more than 91% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Progressive Financial Services, Inc. meets the 60-day response deadline more frequently than 85.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.5% of customers dispute Progressive Financial Services, Inc.'s response to complaints — better than 64.3% of other companies.
Most of Progressive Financial Services, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
Progressive Financial Services, Inc. is primarily a commercial bank with no specific specialization. Progressive Financial Services, Inc. is based in Mc Kenzie, Tennessee and is the 83rd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Progressive Financial Services, Inc. receives far more complaints than most other banks. Progressive Financial Services, Inc. recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||21|
|2||Debt collection||Communication tactics||18|
|3||Debt collection||Federal student loan||Communication tactics||8|
|4||Debt collection||Improper contact or sharing of info||4|
|5||Debt collection||Non-federal student loan||Communication tactics||4|
|6||Debt collection||Other (phone, health club, etc.)||Communication tactics||3|
|7||Debt collection||Non-federal student loan||False statements or representation||3|
|8||Student loan||Non-federal student loan||Dealing with my lender or servicer||3|
|9||Debt collection||Non-federal student loan||Disclosure verification of debt||2|
|10||Debt collection||Improper contact or sharing of info||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||112||112 (100%)||16 (14.3%)|