Grades are also broken down by the financial products offered be each institution. Provident Funding is rated "B" in Mortgages. Click on any of the financial products to see how Provident Funding compares.
Provident Funding has received 229 consumer complaints since December, 2011 – more than 95% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Provident Funding meets the 60-day response deadline more frequently than 70.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.2% of customers dispute Provident Funding's response to complaints — worse than 52.6% of other companies.
Most of Provident Funding's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||80|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||38|
|3||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||33|
|4||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||31|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||15|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||9|
|7||Mortgage||Conventional fixed mortgage||Settlement process and costs||8|
|8||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||7|
|9||Mortgage||Other mortgage||Application, originator, mortgage broker||6|
|10||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||175||175 (100%)||39 (22.3%)|
|2||Closed with non-monetary relief||25||25 (100%)||1 (4%)|
|3||Closed with monetary relief||24||24 (100%)||2 (8.3%)|
|4||Closed without relief||23||23 (100%)||7 (30.4%)|
|5||Closed with relief||3||3 (100%)||1 (33.3%)|