Provident Funding

Report Card
B-
Overall Grade
B
Mortgages Grade
Provident Funding is rated overall in the top 64 percentile (out of 100) based on 229 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer19.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Provident Funding logo

Grade Summary

Overall, Provident Funding received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Provident Funding is rated "B" in Mortgages. Click on any of the financial products to see how Provident Funding compares.

Overview

Provident Funding has received 229 consumer complaints since December, 2011 – more than 95% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Provident Funding meets the 60-day response deadline more frequently than 70.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.2% of customers dispute Provident Funding's response to complaints — worse than 52.6% of other companies.

Most of Provident Funding's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Provident Funding
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account80
2MortgageOther mortgageLoan modification,collection,foreclosure38
3MortgageConventional fixed mortgageApplication, originator, mortgage broker33
4MortgageConventional fixed mortgageLoan modification,collection,foreclosure31
5MortgageOther mortgageLoan servicing, payments, escrow account15
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account9
7MortgageConventional fixed mortgageSettlement process and costs8
8MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure7
9MortgageOther mortgageApplication, originator, mortgage broker6
10MortgageFHA mortgageLoan modification,collection,foreclosure5
Responses From Provident Funding
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation175175 (100%)39 (22.3%)
2Closed with non-monetary relief2525 (100%)1 (4%)
3Closed with monetary relief2424 (100%)2 (8.3%)
4Closed without relief2323 (100%)7 (30.4%)
5Closed with relief33 (100%)1 (33.3%)
Complaints over the Past Year