Provident Funding Associates BankRank.org
|Number of Complaints||342 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||10.5%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Provident Funding Associates is ranked 156th out of 3,672 banks. That puts Provident Funding Associates in the top 62st percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 342 complaints against Provident Funding Associates and 979,456 complaints total.
Of the 342 complaints again Provident Funding Associates, there have been 54 in the passed 18 months. Of those 54 complaints, 100.0% have been resolved in the customers favor, 10.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Provident Funding Associates is graded in 1 category of financial products they offer. The top category is and Mortgage.
Provident Funding Associates is rated "A-" in Mortgage.
Click here to see Complete Provident Funding Associates Report Card »
Below is the list of the top 10 complaint reasons against Provident Funding Associates. Click here to see all complaints against Provident Funding Associates.
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||17|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||12|
|3||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||4|
|4||Mortgage||Other type of mortgage||Trouble during payment process||3|
|5||Mortgage||Conventional home mortgage||Struggling to pay mortgage||3|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||2|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||2|
|8||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||2|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||2|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||1|