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Provident Funding Associates — Overview
B Overall
Provident Funding Associates is rated overall in the top 69th percentile based on 347 customer complaints.

Statistics

Number of Complaints347 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer6.9%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
69th
percentile

Contact Information

Not Available

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Provident Funding Associates — Summary

Provident Funding Associates is ranked 125th out of 3,648 banks. That puts Provident Funding Associates in the top 69th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 347 complaints against Provident Funding Associates and 1,002,502 complaints total.

Of the 347 complaints again Provident Funding Associates, there have been 52 in the passed 18 months. Of those 52 complaints, 100.0% have been resolved in the customers favor, 6.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Provident Funding Associates is graded in 1 category of financial products they offer. The top category is and Mortgage.

Provident Funding Associates is rated "A" in Mortgage.

Click here to see Complete Provident Funding Associates Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Provident Funding Associates. Click here to see all complaints against Provident Funding Associates.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 16
2 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 12
3 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 4
4 Mortgage Conventional home mortgage Struggling to pay mortgage 4
5 Mortgage Other type of mortgage Trouble during payment process 3
6 Mortgage Conventional fixed mortgage Credit decision / Underwriting 2
7 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 2
8 Mortgage Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure 1
9 Mortgage Other mortgage Application, originator, mortgage broker 1
10 Mortgage Conventional fixed mortgage Application, originator, mortgage broker 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/provident-funding-associates