Grades are also broken down by the financial products offered be each institution. QC Holdings, Inc. is rated "C+" in Debt Collection, and "C+" in Payday Loans. Click on any of the financial products to see how QC Holdings, Inc. compares.
QC Holdings, Inc. has received 29 consumer complaints since October, 2013 – more than 81% of other banks.
Of those complaints, 89.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' QC Holdings, Inc. meets the 60-day response deadline less frequently than 81.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 6.9% of customers dispute QC Holdings, Inc.'s response to complaints — better than 92.7% of other companies.
Most of QC Holdings, Inc.'s customers complain about payday loans with the primary issue being "can't contact lender."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Can't contact lender||7|
|2||Debt collection||Payday loan||Communication tactics||4|
|3||Consumer loan||Installment loan||Problems when you are unable to pay||4|
|4||Payday loan||Charged fees or interest I didn't expect||3|
|5||Debt collection||Other (phone, health club, etc.)||Taking/threatening an illegal action||2|
|6||Debt collection||Payday loan||Cont'd attempts collect debt not owed||2|
|7||Payday loan||Received a loan I didn't apply for||2|
|8||Debt collection||Payday loan||Improper contact or sharing of info||1|
|9||Debt collection||Communication tactics||1|
|10||Debt collection||Payday loan||Taking/threatening an illegal action||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||20||19 (95%)||4 (20%)|
|2||Closed with non-monetary relief||15||12 (80%)||2 (13.3%)|
|3||Closed with monetary relief||4||4 (100%)||1 (25%)|