QC Holdings, Inc.

Report Card
B-
Overall Grade
C+
Debt Collection Grade
C+
Payday Loans Grade
QC Holdings, Inc. is rated overall in the top 59 percentile (out of 100) based on 29 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner89.7%
Resolutions Disputed by Customer6.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
QC Holdings, Inc. logo

Grade Summary

Overall, QC Holdings, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. QC Holdings, Inc. is rated "C+" in Debt Collection, and "C+" in Payday Loans. Click on any of the financial products to see how QC Holdings, Inc. compares.

Overview

QC Holdings, Inc. has received 29 consumer complaints since October, 2013 – more than 81% of other banks.

Of those complaints, 89.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' QC Holdings, Inc. meets the 60-day response deadline less frequently than 81.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 6.9% of customers dispute QC Holdings, Inc.'s response to complaints — better than 92.7% of other companies.

Most of QC Holdings, Inc.'s customers complain about payday loans with the primary issue being "can't contact lender."

Complaints by Product
Complaints by State
Complaints Against QC Holdings, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCan't contact lender7
2Debt collectionPayday loanCommunication tactics4
3Consumer loanInstallment loanProblems when you are unable to pay4
4Payday loanCharged fees or interest I didn't expect3
5Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action2
6Debt collectionPayday loanCont'd attempts collect debt not owed2
7Payday loanReceived a loan I didn't apply for2
8Debt collectionPayday loanImproper contact or sharing of info1
9Debt collectionCommunication tactics1
10Debt collectionPayday loanTaking/threatening an illegal action1
Responses From QC Holdings, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2019 (95%)4 (20%)
2Closed with non-monetary relief1512 (80%)2 (13.3%)
3Closed with monetary relief44 (100%)1 (25%)
Complaints over the Past Year