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Quicken Loans, Inc. — Overview
D- Overall
Quicken Loans, Inc. is rated overall in the bottom 17th percentile based on 1,681 customer complaints.


Number of Complaints1,681 (6 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.5%
Resolutions Disputed by Customer3.8%
Complaints Resolved in Customer's Favor98.7%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Quicken Loans, Inc. — Summary

Quicken Loans, Inc. is ranked 354th out of 3,688 banks. That puts Quicken Loans in the bottom 15th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,681 complaints against Quicken Loans and 1,058,614 complaints total.

Of the 1,681 complaints again Quicken Loans, there have been 180 in the passed 18 months. Of those 180 complaints, 98.7% have been resolved in the customers favor, 3.8% have been disputed by the customer, and 98.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Quicken Loans, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Quicken Loans, Inc. is rated "C-" in Mortgage; and "C" in Credit Reporting.

Click here to see Complete Quicken Loans Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Quicken Loans, Inc.. Click here to see all complaints against Quicken Loans.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 34
2 Credit reporting Credit reporting Improper use of your report 32
3 Mortgage Conventional home mortgage Trouble during payment process 18
4 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 15
5 Mortgage Home equity loan or line of credit (HELOC) Applying for a mortgage or refinancing an existing mortgage 7
6 Mortgage FHA mortgage Closing on a mortgage 7
7 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 7
8 Credit reporting Credit reporting Incorrect information on your report 6
9 Mortgage Other type of mortgage Applying for a mortgage 6
10 Mortgage FHA mortgage Struggling to pay mortgage 5
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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