Quicken Loans BankRank.org
|Number of Complaints||1,591 (5 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.1%|
|Resolutions Disputed by Customer||7.3%|
|Complaints Resolved in Customer's Favor||98.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Quicken Loans, Inc. is ranked 349th out of 3,648 banks. That puts Quicken Loans in the bottom 15th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,591 complaints against Quicken Loans and 1,002,502 complaints total.
Of the 1,591 complaints again Quicken Loans, there have been 410 in the passed 18 months. Of those 410 complaints, 98.9% have been resolved in the customers favor, 7.3% have been disputed by the customer, and 99.1% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Quicken Loans, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Click here to see Complete Quicken Loans Report Card »
Below is the list of the top 10 complaint reasons against Quicken Loans, Inc.. Click here to see all complaints against Quicken Loans.
|1||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||62|
|2||Credit reporting||Credit reporting||Improper use of your report||38|
|3||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||34|
|4||Mortgage||Conventional home mortgage||Trouble during payment process||26|
|5||Mortgage||Conventional home mortgage||Closing on a mortgage||23|
|6||Mortgage||Other type of mortgage||Applying for a mortgage||19|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||19|
|8||Mortgage||Other mortgage||Application, originator, mortgage broker||18|
|9||Mortgage||FHA mortgage||Applying for a mortgage or refinancing an existing mortgage||16|
|10||Mortgage||FHA mortgage||Application, originator, mortgage broker||15|