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Quicken Loans, Inc. — Overview
D- Overall
Quicken Loans, Inc. is rated overall in the bottom 16th percentile based on 1,591 customer complaints.

Statistics

Number of Complaints1,591 (5 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer7.3%
Complaints Resolved in Customer's Favor98.9%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
16th
percentile

Contact Information

Not Available

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Quicken Loans, Inc. — Summary

Quicken Loans, Inc. is ranked 349th out of 3,648 banks. That puts Quicken Loans in the bottom 15th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,591 complaints against Quicken Loans and 1,002,502 complaints total.

Of the 1,591 complaints again Quicken Loans, there have been 410 in the passed 18 months. Of those 410 complaints, 98.9% have been resolved in the customers favor, 7.3% have been disputed by the customer, and 99.1% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Quicken Loans, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Quicken Loans, Inc. is rated "D" in Mortgage; and "C+" in Credit Reporting.

Click here to see Complete Quicken Loans Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Quicken Loans, Inc.. Click here to see all complaints against Quicken Loans.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 62
2 Credit reporting Credit reporting Improper use of your report 38
3 Mortgage Conventional fixed mortgage Application, originator, mortgage broker 34
4 Mortgage Conventional home mortgage Trouble during payment process 26
5 Mortgage Conventional home mortgage Closing on a mortgage 23
6 Mortgage Other type of mortgage Applying for a mortgage 19
7 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 19
8 Mortgage Other mortgage Application, originator, mortgage broker 18
9 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 16
10 Mortgage FHA mortgage Application, originator, mortgage broker 15
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/quicken-loans-inc