Rausch, Sturm, Israel, Enerson & Hornik, LLC

Report Card
F
Overall Grade
D
Debt Collection Grade
Rausch, Sturm, Israel, Enerson & Hornik, LLC is rated overall in the bottom 5 percentile (out of 100) based on 21 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner81%
Resolutions Disputed by Customer23.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Rausch, Sturm, Israel, Enerson & Hornik, LLC logo

Grade Summary

Overall, Rausch, Sturm, Israel, Enerson & Hornik, LLC received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Rausch, Sturm, Israel, Enerson & Hornik, and LLC is rated "D" in Debt Collection. Click on any of the financial products to see how Rausch, Sturm, Israel, Enerson & Hornik, LLC compares.

Overview

Rausch, Sturm, Israel, Enerson & Hornik, LLC has received 21 consumer complaints since October, 2013 – more than 76% of other banks.

Of those complaints, 81% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Rausch, Sturm, Israel, Enerson & Hornik, LLC meets the 60-day response deadline less frequently than 89.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.8% of customers dispute Rausch, Sturm, Israel, Enerson & Hornik, LLC's response to complaints — worse than 75.2% of other companies.

Most of Rausch, Sturm, Israel, Enerson & Hornik, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Rausch, Sturm, Israel, Enerson & Hornik, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCredit cardCont'd attempts collect debt not owed4
2Debt collectionCredit cardCommunication tactics3
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
4Debt collectionCont'd attempts collect debt not owed3
5Debt collectionCredit cardDisclosure verification of debt3
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt2
7Debt collectionCredit cardImproper contact or sharing of info2
8Student loanNon-federal student loanDealing with my lender or servicer2
9Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action1
10Debt collectionCredit cardCont'd attempts collect debt not owed1
Responses From Rausch, Sturm, Israel, Enerson & Hornik, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3430 (88.2%)9 (26.5%)
2In progress11 (100%)0 (0%)
Complaints over the Past Year