Grades are also broken down by the financial products offered be each institution. RBS Citizens is rated "B" in Mortgages, "A" in Debt Collection, "B-" in Credit Cards, and "C-" in Bank Account Services. Click on any of the financial products to see how RBS Citizens compares.
RBS Citizens has received 2,155 consumer complaints since December, 2011 – more than 99% of other banks.
Of those complaints, 99.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' RBS Citizens meets the 60-day response deadline more frequently than 62.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.3% of customers dispute RBS Citizens's response to complaints — worse than 53.9% of other companies.
Most of RBS Citizens's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
RBS Citizens is primarily a commercial bank with a commercial lending specialization. RBS Citizens is based in Providence, Rhode Island and is the 18th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, RBS Citizens receives far more complaints than most other banks. RBS Citizens recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||369|
|2||Bank account or service||Checking account||Problems caused by my funds being low||313|
|3||Bank account or service||Checking account||Deposits and withdrawals||267|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||146|
|5||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||111|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||96|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||90|
|8||Consumer loan||Vehicle loan||Managing the loan or lease||70|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||66|
|10||Bank account or service||Checking account||Making/receiving payments, sending money||59|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,432||1,432 (100%)||343 (24%)|
|2||Closed with monetary relief||669||668 (99.9%)||66 (9.9%)|
|3||Closed without relief||182||181 (99.5%)||39 (21.4%)|
|4||Closed with relief||97||97 (100%)||18 (18.6%)|
|5||Closed with non-monetary relief||49||49 (100%)||10 (20.4%)|
|6||In progress||21||21 (100%)||0 (0%)|
|7||Closed||4||4 (100%)||1 (25%)|