Grades are also broken down by the financial products offered be each institution. Real Time Resolutions is rated "C-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how Real Time Resolutions compares.
Real Time Resolutions has received 189 consumer complaints since February, 2012 – more than 95% of other banks.
Of those complaints, 98.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Real Time Resolutions meets the 60-day response deadline less frequently than 51.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.3% of customers dispute Real Time Resolutions's response to complaints — worse than 77.6% of other companies.
Most of Real Time Resolutions's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||28|
|2||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||16|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||15|
|4||Debt collection||Mortgage||Cont'd attempts collect debt not owed||15|
|5||Debt collection||Mortgage||Disclosure verification of debt||13|
|6||Debt collection||Mortgage||Cont'd attempts collect debt not owed||12|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||11|
|8||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||11|
|9||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||10|
|10||Debt collection||Mortgage||Cont'd attempts collect debt not owed||10|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||228||219 (96.1%)||51 (22.4%)|
|2||In progress||9||7 (77.8%)||0 (0%)|
|3||Closed with non-monetary relief||5||5 (100%)||2 (40%)|
|4||Closed with monetary relief||1||1 (100%)||1 (100%)|