Real Time Resolutions

Report Card
C-
Overall Grade
C-
Mortgages Grade
C
Debt Collection Grade
Real Time Resolutions is rated overall in the bottom 19 percentile (out of 100) based on 189 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.4%
Resolutions Disputed by Customer24.3%
Average Time Until Resolution40 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Real Time Resolutions logo

Grade Summary

Overall, Real Time Resolutions received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Real Time Resolutions is rated "C-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how Real Time Resolutions compares.

Overview

Real Time Resolutions has received 189 consumer complaints since February, 2012 – more than 95% of other banks.

Of those complaints, 98.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Real Time Resolutions meets the 60-day response deadline less frequently than 51.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.3% of customers dispute Real Time Resolutions's response to complaints — worse than 77.6% of other companies.

Most of Real Time Resolutions's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Real Time Resolutions
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure28
2MortgageHome equity loan or line of creditLoan modification,collection,foreclosure16
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure15
4Debt collectionMortgageCont'd attempts collect debt not owed15
5Debt collectionMortgageDisclosure verification of debt13
6Debt collectionMortgageCont'd attempts collect debt not owed12
7MortgageOther mortgageLoan servicing, payments, escrow account11
8MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure11
9MortgageConventional fixed mortgageLoan servicing, payments, escrow account10
10Debt collectionMortgageCont'd attempts collect debt not owed10
Responses From Real Time Resolutions
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation228219 (96.1%)51 (22.4%)
2In progress97 (77.8%)0 (0%)
3Closed with non-monetary relief55 (100%)2 (40%)
4Closed with monetary relief11 (100%)1 (100%)
Complaints over the Past Year