Receivables Performance Management LLC

Report Card
B-
Overall Grade
B-
Debt Collection Grade
Receivables Performance Management LLC is rated overall in the top 59 percentile (out of 100) based on 324 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.1%
Resolutions Disputed by Customer15.1%
Average Time Until Resolution26 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Receivables Performance Management LLC logo

Grade Summary

Overall, Receivables Performance Management LLC received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Receivables Performance Management LLC is rated "B-" in Debt Collection. Click on any of the financial products to see how Receivables Performance Management LLC compares.

Overview

Receivables Performance Management LLC has received 324 consumer complaints since July, 2013 – more than 96% of other banks.

Of those complaints, 98.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Receivables Performance Management LLC meets the 60-day response deadline less frequently than 53.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.1% of customers dispute Receivables Performance Management LLC's response to complaints — better than 65.3% of other companies.

Most of Receivables Performance Management LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Receivables Performance Management LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed83
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed73
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed59
4Debt collectionCommunication tactics55
5Debt collectionOther (phone, health club, etc.)Communication tactics34
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt22
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt11
8Debt collectionImproper contact or sharing of info10
9Debt collectionDisclosure verification of debt10
10Debt collectionOther (phone, health club, etc.)False statements or representation9
Responses From Receivables Performance Management LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation456449 (98.5%)68 (14.9%)
2Closed44 (100%)2 (50%)
3In progress33 (100%)0 (0%)
Complaints over the Past Year