Grades are also broken down by the financial products offered be each institution. Red Rock Tribal Lending is rated "A-" in Debt Collection, and "B+" in Payday Loans. Click on any of the financial products to see how Red Rock Tribal Lending compares.
Red Rock Tribal Lending has received 62 consumer complaints since May, 2014 – more than 89% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Red Rock Tribal Lending meets the 60-day response deadline more frequently than 97.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 3.2% of customers dispute Red Rock Tribal Lending's response to complaints — better than 97.8% of other companies.
Most of Red Rock Tribal Lending's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||61|
|2||Debt collection||Payday loan||Communication tactics||10|
|3||Payday loan||Received a loan I didn't apply for||8|
|4||Payday loan||Can't stop charges to bank account||6|
|5||Debt collection||Payday loan||Taking/threatening an illegal action||4|
|6||Payday loan||Can't contact lender||4|
|7||Debt collection||Payday loan||Disclosure verification of debt||4|
|8||Debt collection||Payday loan||Communication tactics||4|
|9||Payday loan||Payment to acct not credited||4|
|10||Consumer loan||Installment loan||Managing the loan or lease||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||126||123 (97.6%)||4 (3.2%)|