Red Rock Tribal Lending

Report Card
A
Overall Grade
A-
Debt Collection Grade
B+
Payday Loans Grade
Red Rock Tribal Lending is rated overall in the top 95 percentile (out of 100) based on 62 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer3.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Red Rock Tribal Lending logo

Grade Summary

Overall, Red Rock Tribal Lending received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Red Rock Tribal Lending is rated "A-" in Debt Collection, and "B+" in Payday Loans. Click on any of the financial products to see how Red Rock Tribal Lending compares.

Overview

Red Rock Tribal Lending has received 62 consumer complaints since May, 2014 – more than 89% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Red Rock Tribal Lending meets the 60-day response deadline more frequently than 97.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 3.2% of customers dispute Red Rock Tribal Lending's response to complaints — better than 97.8% of other companies.

Most of Red Rock Tribal Lending's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against Red Rock Tribal Lending
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect61
2Debt collectionPayday loanCommunication tactics10
3Payday loanReceived a loan I didn't apply for8
4Payday loanCan't stop charges to bank account6
5Debt collectionPayday loanTaking/threatening an illegal action4
6Payday loanCan't contact lender4
7Debt collectionPayday loanDisclosure verification of debt4
8Debt collectionPayday loanCommunication tactics4
9Payday loanPayment to acct not credited4
10Consumer loanInstallment loanManaging the loan or lease3
Responses From Red Rock Tribal Lending
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation126123 (97.6%)4 (3.2%)
Complaints over the Past Year