Regions

Report Card
B
Overall Grade
B+
Mortgages Grade
A
Debt Collection Grade
B
Credit Cards Grade
Regions is rated overall in the top 67 percentile (out of 100) based on 1,495 customer complaints.

Statistics

Complaints Currently In-Progress4
Complaints per $100K of Deposits15.5
Complaints Resolved in a Timely Manner92.8%
Resolutions Disputed by Customer19.3%
Average Time Until Resolution35 days

Financial Report

Owner CorporationRegions Financial Corporation
EstablishedJanuary, 1928
FDIC InsuredJanuary, 1934
FDIC Certificate #012368
Number of Branches1,682 (3 International)
Total Assets$118.3 Million (13th)
Total Deposits$96.6 Million (15th)
Total Equity$16.2 Million (13th)
Quartarly Net Income$354 Thousand (11th)

Contact Information

Corporate Headquarters
1900 Fifth Avenue North
Birmingham, AL 35203
United Statesflag
Website
http://regions.com
Data Summary
Regions logo

Grade Summary

Overall, Regions received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Regions is rated "B+" in Mortgages, "A" in Debt Collection, "B" in Credit Cards, and "F" in Bank Account Services. Click on any of the financial products to see how Regions compares.

Overview

Regions has received 1,495 consumer complaints since December, 2011 – more than 98% of other banks.

Of those complaints, 92.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Regions meets the 60-day response deadline less frequently than 74.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.3% of customers dispute Regions's response to complaints — worse than 53.6% of other companies.

Most of Regions's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Regions is primarily a commercial bank with a commercial lending specialization. Regions is based in Birmingham, Alabama and is the 13th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Regions receives far more complaints than most other banks. Regions recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Regions
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management292
2Bank account or serviceChecking accountProblems caused by my funds being low288
3Bank account or serviceChecking accountDeposits and withdrawals247
4MortgageOther mortgageLoan modification,collection,foreclosure85
5Bank account or serviceChecking accountUsing a debit or ATM card65
6MortgageOther mortgageLoan servicing, payments, escrow account57
7Bank account or serviceOther bank product/serviceAccount opening, closing, or management57
8Bank account or serviceChecking accountMaking/receiving payments, sending money45
9MortgageHome equity loan or line of creditLoan servicing, payments, escrow account36
10MortgageConventional fixed mortgageLoan modification,collection,foreclosure30
Responses From Regions
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation803781 (97.3%)203 (25.3%)
2Closed with monetary relief368363 (98.6%)32 (8.7%)
3Closed272270 (99.3%)63 (23.2%)
4Closed with non-monetary relief140137 (97.9%)20 (14.3%)
5Closed without relief7331 (42.5%)11 (15.1%)
6Closed with relief298 (27.6%)3 (10.3%)
7In progress1616 (100%)0 (0%)
8Untimely response130 (0%)0 (0%)
Complaints over the Past Year