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Regions Financial Corporation — Overview
Regions Financial Corporation is rated overall in the bottom 12th percentile based on 3,381 customer complaints.

Statistics

Number of Complaints3,381 (22 In Progress)
Complaints per $100K of Deposits110.00
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.2%
Complaints Resolved in Customer's Favor97.3%

Financial Report

EstablishedJanuary, 1928
FDIC Certificate #12368
Number of Branches1,493 (3 International)
Total Assets$121.9 Million
Total Deposits$98.5 Million
Total Equity Held$16.1 Million
Quarterly Net Income$0.4 Million
12th
percentile

Contact Information

Cooperate Headquarters
1900 Fifth Avenue North
Birmingham, AL 35203

Website
www.regions.com

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Other Names and Websites
Other Names (or Trade Names)
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Regions Financial Corporation — Summary

Regions Financial Corporation is ranked 303rd out of 3,688 banks. That puts Regions in the bottom 27th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,381 complaints against Regions and 1,058,614 complaints total.

Of the 3,381 complaints again Regions, there have been 693 in the passed 18 months. Of those 693 complaints, 97.3% have been resolved in the customers favor, 3.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Regions has $98.5 million is customer deposits which means there are 110.00 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Regions Financial Corporation is graded in 4 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Bank Account or Service and Mortgage.

Regions Financial Corporation is rated "C-" in Checking or Savings Account; "C+" in Bank Account or Service; "C-" in Mortgage; and "A-" in Credit Card.

Click here to see Complete Regions Report Card »

Financial Summary

Regions was established and FDIC insured in January, 1928. Based on its asset concentration, this institution specializes in commercial lending. Regions Financial Corporation has $121.9 Million is assets (23rd overall) and holds $98.5 Million is customer deposits (21st overall).

Regions has 1,489 domestic offices and 3 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Regions Financial Corporation. Click here to see all complaints against Regions.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 160
2 Checking or savings account Checking account Problem caused by your funds being low 61
3 Checking or savings account Other banking product or service Managing an account 31
4 Credit reporting Credit reporting Incorrect information on your report 25
5 Checking or savings account Checking account Opening an account 24
6 Checking or savings account Checking account Problem with a lender or other company charging your account 23
7 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 21
8 Checking or savings account Checking account Closing an account 19
9 Bank account or service Checking account Account opening, closing, or management 18
10 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 15
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/regions-financial-corporation