Grades are also broken down by the financial products offered be each institution. Residential Credit Solutions is rated "C-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how Residential Credit Solutions compares.
Residential Credit Solutions has received 457 consumer complaints since December, 2011 – more than 97% of other banks.
Of those complaints, 66.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Residential Credit Solutions meets the 60-day response deadline less frequently than 94% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.4% of customers dispute Residential Credit Solutions's response to complaints — better than 50.9% of other companies.
Most of Residential Credit Solutions's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||111|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||107|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||97|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||61|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||37|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||28|
|7||Mortgage||VA mortgage||Loan servicing, payments, escrow account||20|
|8||Mortgage||VA mortgage||Loan modification,collection,foreclosure||15|
|9||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||9|
|10||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||8|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||540||372 (68.9%)||112 (20.7%)|
|2||Closed||10||8 (80%)||2 (20%)|
|3||Closed with non-monetary relief||5||5 (100%)||0 (0%)|