Residential Credit Solutions

Report Card
D
Overall Grade
C-
Mortgages Grade
C
Debt Collection Grade
Residential Credit Solutions is rated overall in the bottom 13 percentile (out of 100) based on 457 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner66.7%
Resolutions Disputed by Customer18.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Residential Credit Solutions logo

Grade Summary

Overall, Residential Credit Solutions received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Residential Credit Solutions is rated "C-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how Residential Credit Solutions compares.

Overview

Residential Credit Solutions has received 457 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 66.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Residential Credit Solutions meets the 60-day response deadline less frequently than 94% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.4% of customers dispute Residential Credit Solutions's response to complaints — better than 50.9% of other companies.

Most of Residential Credit Solutions's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Residential Credit Solutions
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account111
2MortgageOther mortgageLoan modification,collection,foreclosure107
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure97
4MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure61
5MortgageOther mortgageLoan servicing, payments, escrow account37
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account28
7MortgageVA mortgageLoan servicing, payments, escrow account20
8MortgageVA mortgageLoan modification,collection,foreclosure15
9MortgageFHA mortgageLoan servicing, payments, escrow account9
10MortgageFHA mortgageLoan modification,collection,foreclosure8
Responses From Residential Credit Solutions
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation540372 (68.9%)112 (20.7%)
2Closed108 (80%)2 (20%)
3Closed with non-monetary relief55 (100%)0 (0%)
Complaints over the Past Year