Grades are also broken down by the financial products offered be each institution. Residential Finance Corporation is rated "C+" in Mortgages. Click on any of the financial products to see how Residential Finance Corporation compares.
Residential Finance Corporation has received 23 consumer complaints since October, 2012 – more than 77% of other banks.
Of those complaints, 39.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Residential Finance Corporation meets the 60-day response deadline less frequently than 97.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 0% of customers dispute Residential Finance Corporation's response to complaints — better than 99.1% of other companies.
Most of Residential Finance Corporation's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan servicing, payments, escrow account||3|
|2||Mortgage||Conventional fixed mortgage||Settlement process and costs||3|
|3||Mortgage||Other mortgage||Application, originator, mortgage broker||2|
|4||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||2|
|5||Mortgage||Other mortgage||Settlement process and costs||2|
|6||Mortgage||Other mortgage||Loan modification,collection,foreclosure||2|
|7||Mortgage||FHA mortgage||Application, originator, mortgage broker||2|
|8||Mortgage||VA mortgage||Loan servicing, payments, escrow account||2|
|9||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||1|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Application, originator, mortgage broker||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Untimely response||14||0 (0%)||0 (0%)|
|2||Closed with explanation||8||7 (87.5%)||0 (0%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|
|4||Closed with monetary relief||1||1 (100%)||0 (0%)|