Residential Finance Corporation

Report Card
C+
Overall Grade
C+
Mortgages Grade
Residential Finance Corporation is rated overall in the bottom 49 percentile (out of 100) based on 23 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner39.1%
Resolutions Disputed by Customer0%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Residential Finance Corporation logo

Grade Summary

Overall, Residential Finance Corporation received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Residential Finance Corporation is rated "C+" in Mortgages. Click on any of the financial products to see how Residential Finance Corporation compares.

Overview

Residential Finance Corporation has received 23 consumer complaints since October, 2012 – more than 77% of other banks.

Of those complaints, 39.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Residential Finance Corporation meets the 60-day response deadline less frequently than 97.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 0% of customers dispute Residential Finance Corporation's response to complaints — better than 99.1% of other companies.

Most of Residential Finance Corporation's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Residential Finance Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan servicing, payments, escrow account3
2MortgageConventional fixed mortgageSettlement process and costs3
3MortgageOther mortgageApplication, originator, mortgage broker2
4MortgageConventional fixed mortgageCredit decision / Underwriting2
5MortgageOther mortgageSettlement process and costs2
6MortgageOther mortgageLoan modification,collection,foreclosure2
7MortgageFHA mortgageApplication, originator, mortgage broker2
8MortgageVA mortgageLoan servicing, payments, escrow account2
9MortgageConventional fixed mortgageApplication, originator, mortgage broker1
10MortgageConventional adjustable mortgage (ARM)Application, originator, mortgage broker1
Responses From Residential Finance Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Untimely response140 (0%)0 (0%)
2Closed with explanation87 (87.5%)0 (0%)
3Closed with non-monetary relief11 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year