Grades are also broken down by the financial products offered be each institution. Resurgent Capital Services L.P. is rated "B" in Mortgages, "B-" in Debt Collection, "B-" in Credit Reporting, and "C" in Credit Cards. Click on any of the financial products to see how Resurgent Capital Services L.P. compares.
Resurgent Capital Services L.P. has received 1,129 consumer complaints since May, 2012 – more than 98% of other banks.
Of those complaints, 98.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Resurgent Capital Services L.P. meets the 60-day response deadline more frequently than 52.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.2% of customers dispute Resurgent Capital Services L.P.'s response to complaints — better than 52.8% of other companies.
Most of Resurgent Capital Services L.P.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||135|
|2||Debt collection||Credit card||Disclosure verification of debt||125|
|3||Debt collection||Credit card||Cont'd attempts collect debt not owed||120|
|4||Debt collection||Disclosure verification of debt||90|
|5||Debt collection||Credit card||Cont'd attempts collect debt not owed||66|
|6||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||58|
|7||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||52|
|8||Debt collection||Credit card||False statements or representation||51|
|9||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||45|
|10||Debt collection||Credit card||Disclosure verification of debt||38|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,004||996 (99.2%)||220 (21.9%)|
|2||Closed with non-monetary relief||185||183 (98.9%)||11 (5.9%)|
|3||Closed with monetary relief||106||105 (99.1%)||6 (5.7%)|
|4||Closed||46||45 (97.8%)||13 (28.3%)|
|5||In progress||10||10 (100%)||0 (0%)|