Resurgent Capital Services L.P.

Report Card
B-
Overall Grade
B
Mortgages Grade
B-
Debt Collection Grade
B-
Credit Reporting Grade
Resurgent Capital Services L.P. is rated overall in the top 52 percentile (out of 100) based on 1,129 customer complaints.

Statistics

Complaints Currently In-Progress17
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.9%
Resolutions Disputed by Customer18.2%
Average Time Until Resolution33 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Resurgent Capital Services L.P. logo

Grade Summary

Overall, Resurgent Capital Services L.P. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Resurgent Capital Services L.P. is rated "B" in Mortgages, "B-" in Debt Collection, "B-" in Credit Reporting, and "C" in Credit Cards. Click on any of the financial products to see how Resurgent Capital Services L.P. compares.

Overview

Resurgent Capital Services L.P. has received 1,129 consumer complaints since May, 2012 – more than 98% of other banks.

Of those complaints, 98.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Resurgent Capital Services L.P. meets the 60-day response deadline more frequently than 52.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.2% of customers dispute Resurgent Capital Services L.P.'s response to complaints — better than 52.8% of other companies.

Most of Resurgent Capital Services L.P.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Resurgent Capital Services L.P.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed135
2Debt collectionCredit cardDisclosure verification of debt125
3Debt collectionCredit cardCont'd attempts collect debt not owed120
4Debt collectionDisclosure verification of debt90
5Debt collectionCredit cardCont'd attempts collect debt not owed66
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt58
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed52
8Debt collectionCredit cardFalse statements or representation51
9MortgageConventional fixed mortgageLoan servicing, payments, escrow account45
10Debt collectionCredit cardDisclosure verification of debt38
Responses From Resurgent Capital Services L.P.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1,004996 (99.2%)220 (21.9%)
2Closed with non-monetary relief185183 (98.9%)11 (5.9%)
3Closed with monetary relief106105 (99.1%)6 (5.7%)
4Closed4645 (97.8%)13 (28.3%)
5In progress1010 (100%)0 (0%)
Complaints over the Past Year