Retrieval-Masters Creditors Bureau, Inc.

Report Card
C+
Overall Grade
B-
Debt Collection Grade
Retrieval-Masters Creditors Bureau, Inc. is rated overall in the bottom 50 percentile (out of 100) based on 237 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner84%
Resolutions Disputed by Customer8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Retrieval-Masters Creditors Bureau, Inc. logo

Grade Summary

Overall, Retrieval-Masters Creditors Bureau, Inc. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Retrieval-Masters Creditors Bureau, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Retrieval-Masters Creditors Bureau, Inc. compares.

Overview

Retrieval-Masters Creditors Bureau, Inc. has received 237 consumer complaints since July, 2013 – more than 95% of other banks.

Of those complaints, 84% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Retrieval-Masters Creditors Bureau, Inc. meets the 60-day response deadline less frequently than 87.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 8% of customers dispute Retrieval-Masters Creditors Bureau, Inc.'s response to complaints — better than 89.4% of other companies.

Most of Retrieval-Masters Creditors Bureau, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Retrieval-Masters Creditors Bureau, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed71
2Debt collectionMedicalCont'd attempts collect debt not owed35
3Debt collectionMedicalCont'd attempts collect debt not owed22
4Debt collectionMedicalCommunication tactics20
5Debt collectionMedicalDisclosure verification of debt17
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed15
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt13
8Debt collectionMedicalFalse statements or representation10
9Debt collectionCommunication tactics10
10Debt collectionCont'd attempts collect debt not owed9
Responses From Retrieval-Masters Creditors Bureau, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed140119 (85%)17 (12.1%)
2Closed with non-monetary relief10492 (88.5%)6 (5.8%)
3Closed with explanation3427 (79.4%)1 (2.9%)
4In progress44 (100%)0 (0%)
Complaints over the Past Year