Reverse Mortgage Solutions BankRank.org
|Number of Complaints||386 (3 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||98.0%|
|Resolutions Disputed by Customer||4.9%|
|Complaints Resolved in Customer's Favor||97.1%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Reverse Mortgage Solutions, Inc. is ranked 404th out of 3,688 banks. That puts Reverse Mortgage Solutions in the bottom 3rd percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 386 complaints against Reverse Mortgage Solutions and 1,058,614 complaints total.
Of the 386 complaints again Reverse Mortgage Solutions, there have been 88 in the passed 18 months. Of those 88 complaints, 97.1% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 98.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Reverse Mortgage Solutions, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Checking or Savings Account.
Reverse Mortgage Solutions, Inc. is rated "F" in Mortgage.
Click here to see Complete Reverse Mortgage Solutions Report Card »
Below is the list of the top 10 complaint reasons against Reverse Mortgage Solutions, Inc.. Click here to see all complaints against Reverse Mortgage Solutions.
|1||Mortgage||Reverse mortgage||Trouble during payment process||33|
|2||Mortgage||Reverse mortgage||Struggling to pay mortgage||19|
|3||Mortgage||Reverse mortgage||Loan servicing, payments, escrow account||8|
|4||Mortgage||Reverse mortgage||Closing on a mortgage||8|
|5||Mortgage||Reverse mortgage||Loan modification,collection,foreclosure||3|
|6||Mortgage||Reverse mortgage||Applying for a mortgage or refinancing an existing mortgage||3|
|7||Mortgage||Reverse mortgage||Application, originator, mortgage broker||2|
|8||Mortgage||Reverse mortgage||Settlement process and costs||1|
|9||Mortgage||Other type of mortgage||Trouble during payment process||1|
|10||Mortgage||Conventional home mortgage||Struggling to pay mortgage||1|