Grades are also broken down by the financial products offered be each institution. Risecredit, LLC is rated "B-" in Debt Collection, "C-" in Consumer Loans, and "D" in Payday Loans. Click on any of the financial products to see how Risecredit, LLC compares.
Risecredit, LLC has received 72 consumer complaints since December, 2013 – more than 90% of other banks.
Of those complaints, 90.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Risecredit, LLC meets the 60-day response deadline less frequently than 79.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.9% of customers dispute Risecredit, LLC's response to complaints — better than 70% of other companies.
Most of Risecredit, LLC's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||15|
|2||Debt collection||Payday loan||Communication tactics||11|
|3||Consumer loan||Installment loan||Managing the loan or lease||11|
|4||Payday loan||Received a loan I didn't apply for||9|
|5||Consumer loan||Installment loan||Taking out the loan or lease||8|
|6||Consumer loan||Installment loan||Problems when you are unable to pay||6|
|7||Debt collection||Other (phone, health club, etc.)||Communication tactics||4|
|8||Bank account or service||Other bank product/service||Account opening, closing, or management||3|
|9||Payday loan||Can't stop charges to bank account||3|
|10||Consumer loan||Installment loan||Shopping for a loan or lease||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||100||92 (92%)||18 (18%)|
|2||In progress||1||1 (100%)||0 (0%)|
|3||Untimely response||1||0 (0%)||0 (0%)|