Risecredit, LLC

Report Card
C
Overall Grade
B-
Debt Collection Grade
C-
Consumer Loans Grade
D
Payday Loans Grade
Risecredit, LLC is rated overall in the bottom 35 percentile (out of 100) based on 72 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner90.3%
Resolutions Disputed by Customer13.9%
Average Time Until Resolution29 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Risecredit, LLC logo

Grade Summary

Overall, Risecredit, LLC received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Risecredit, LLC is rated "B-" in Debt Collection, "C-" in Consumer Loans, and "D" in Payday Loans. Click on any of the financial products to see how Risecredit, LLC compares.

Overview

Risecredit, LLC has received 72 consumer complaints since December, 2013 – more than 90% of other banks.

Of those complaints, 90.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Risecredit, LLC meets the 60-day response deadline less frequently than 79.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.9% of customers dispute Risecredit, LLC's response to complaints — better than 70% of other companies.

Most of Risecredit, LLC's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against Risecredit, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect15
2Debt collectionPayday loanCommunication tactics11
3Consumer loanInstallment loanManaging the loan or lease11
4Payday loanReceived a loan I didn't apply for9
5Consumer loanInstallment loanTaking out the loan or lease8
6Consumer loanInstallment loanProblems when you are unable to pay6
7Debt collectionOther (phone, health club, etc.)Communication tactics4
8Bank account or serviceOther bank product/serviceAccount opening, closing, or management3
9Payday loanCan't stop charges to bank account3
10Consumer loanInstallment loanShopping for a loan or lease2
Responses From Risecredit, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation10092 (92%)18 (18%)
2In progress11 (100%)0 (0%)
3Untimely response10 (0%)0 (0%)
Complaints over the Past Year