Grades are also broken down by the financial products offered be each institution. Round Point Mortgage is rated "C" in Mortgages. Click on any of the financial products to see how Round Point Mortgage compares.
Round Point Mortgage has received 213 consumer complaints since January, 2012 – more than 95% of other banks.
Of those complaints, 97.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Round Point Mortgage meets the 60-day response deadline less frequently than 57.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23% of customers dispute Round Point Mortgage's response to complaints — worse than 70.8% of other companies.
Most of Round Point Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||82|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||32|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||29|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||19|
|5||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||16|
|6||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||16|
|7||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||14|
|8||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||13|
|9||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||9|
|10||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||8|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||268||264 (98.5%)||67 (25%)|
|2||Closed with monetary relief||6||5 (83.3%)||0 (0%)|
|3||In progress||5||5 (100%)||0 (0%)|
|4||Closed||2||2 (100%)||0 (0%)|
|5||Closed with non-monetary relief||1||1 (100%)||0 (0%)|
|6||Untimely response||1||0 (0%)||0 (0%)|