Round Point Mortgage

Report Card
C-
Overall Grade
C
Mortgages Grade
Round Point Mortgage is rated overall in the bottom 20 percentile (out of 100) based on 213 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.7%
Resolutions Disputed by Customer23%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Round Point Mortgage logo

Grade Summary

Overall, Round Point Mortgage received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Round Point Mortgage is rated "C" in Mortgages. Click on any of the financial products to see how Round Point Mortgage compares.

Overview

Round Point Mortgage has received 213 consumer complaints since January, 2012 – more than 95% of other banks.

Of those complaints, 97.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Round Point Mortgage meets the 60-day response deadline less frequently than 57.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23% of customers dispute Round Point Mortgage's response to complaints — worse than 70.8% of other companies.

Most of Round Point Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Round Point Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account82
2MortgageOther mortgageLoan modification,collection,foreclosure32
3MortgageOther mortgageLoan servicing, payments, escrow account29
4MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account19
5MortgageFHA mortgageLoan modification,collection,foreclosure16
6MortgageConventional fixed mortgageLoan modification,collection,foreclosure16
7MortgageConventional fixed mortgageApplication, originator, mortgage broker14
8MortgageFHA mortgageLoan servicing, payments, escrow account13
9MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure9
10MortgageHome equity loan or line of creditLoan servicing, payments, escrow account8
Responses From Round Point Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation268264 (98.5%)67 (25%)
2Closed with monetary relief65 (83.3%)0 (0%)
3In progress55 (100%)0 (0%)
4Closed22 (100%)0 (0%)
5Closed with non-monetary relief11 (100%)0 (0%)
6Untimely response10 (0%)0 (0%)
Complaints over the Past Year