Round Two Recovery

Report Card
F
Overall Grade
F
Debt Collection Grade
Round Two Recovery is rated overall in the bottom 4 percentile (out of 100) based on 20 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner95%
Resolutions Disputed by Customer35%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Round Two Recovery logo

Grade Summary

Overall, Round Two Recovery received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Round Two Recovery is rated "F" in Debt Collection. Click on any of the financial products to see how Round Two Recovery compares.

Overview

Round Two Recovery has received 20 consumer complaints since April, 2014 – more than 75% of other banks.

Of those complaints, 95% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Round Two Recovery meets the 60-day response deadline less frequently than 69.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 35% of customers dispute Round Two Recovery's response to complaints — worse than 95.1% of other companies.

Most of Round Two Recovery's customers complain about debt collections with the primary issue being "disclosure verification of debt."

Complaints by Product
Complaints by State
Complaints Against Round Two Recovery
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCredit cardDisclosure verification of debt4
2Debt collectionCont'd attempts collect debt not owed4
3Debt collectionMedicalCont'd attempts collect debt not owed2
4Debt collectionFalse statements or representation1
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt1
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed1
7Debt collectionCredit cardImproper contact or sharing of info1
8Debt collectionCredit cardCont'd attempts collect debt not owed1
9Debt collectionCont'd attempts collect debt not owed1
10Debt collectionCredit cardDisclosure verification of debt1
Responses From Round Two Recovery
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2221 (95.5%)7 (31.8%)
2Untimely response10 (0%)0 (0%)
Complaints over the Past Year