Grades are also broken down by the financial products offered be each institution. Round Two Recovery is rated "F" in Debt Collection. Click on any of the financial products to see how Round Two Recovery compares.
Round Two Recovery has received 20 consumer complaints since April, 2014 – more than 75% of other banks.
Of those complaints, 95% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Round Two Recovery meets the 60-day response deadline less frequently than 69.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 35% of customers dispute Round Two Recovery's response to complaints — worse than 95.1% of other companies.
Most of Round Two Recovery's customers complain about debt collections with the primary issue being "disclosure verification of debt."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Credit card||Disclosure verification of debt||4|
|2||Debt collection||Cont'd attempts collect debt not owed||4|
|3||Debt collection||Medical||Cont'd attempts collect debt not owed||2|
|4||Debt collection||False statements or representation||1|
|5||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||1|
|6||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||1|
|7||Debt collection||Credit card||Improper contact or sharing of info||1|
|8||Debt collection||Credit card||Cont'd attempts collect debt not owed||1|
|9||Debt collection||Cont'd attempts collect debt not owed||1|
|10||Debt collection||Credit card||Disclosure verification of debt||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||22||21 (95.5%)||7 (31.8%)|
|2||Untimely response||1||0 (0%)||0 (0%)|