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Roundpoint Mortgage Servicing Corporation — Overview
D+ Overall
Roundpoint Mortgage Servicing Corporation is rated overall in the bottom 28th percentile based on 1,051 customer complaints.

Statistics

Number of Complaints1,051 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.0%
Resolutions Disputed by Customer6.1%
Complaints Resolved in Customer's Favor99.3%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
28th
percentile

Contact Information

Not Available

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Roundpoint Mortgage Servicing Corporation — Summary

Roundpoint Mortgage Servicing Corporation is ranked 298th out of 3,648 banks. That puts Roundpoint Mortgage in the bottom 27th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,051 complaints against Roundpoint Mortgage and 1,002,502 complaints total.

Of the 1,051 complaints again Roundpoint Mortgage, there have been 365 in the passed 18 months. Of those 365 complaints, 99.3% have been resolved in the customers favor, 6.1% have been disputed by the customer, and 99.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Roundpoint Mortgage Servicing Corporation is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Roundpoint Mortgage Servicing Corporation is rated "B" in Mortgage.

Click here to see Complete Roundpoint Mortgage Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Roundpoint Mortgage Servicing Corporation. Click here to see all complaints against Roundpoint Mortgage.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 94
2 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 60
3 Mortgage FHA mortgage Trouble during payment process 35
4 Mortgage FHA mortgage Loan servicing, payments, escrow account 30
5 Mortgage VA mortgage Trouble during payment process 13
6 Mortgage FHA mortgage Struggling to pay mortgage 11
7 Mortgage VA mortgage Loan servicing, payments, escrow account 10
8 Mortgage Other type of mortgage Trouble during payment process 10
9 Mortgage FHA mortgage Loan modification,collection,foreclosure 10
10 Mortgage Conventional home mortgage Struggling to pay mortgage 10
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/roundpoint-mortgage-servicing-corporation