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Roundpoint Mortgage Servicing Corporation — Overview
D Overall
Roundpoint Mortgage Servicing Corporation is rated overall in the bottom 22st percentile based on 1,123 customer complaints.

Statistics

Number of Complaints1,123 (5 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.0%
Resolutions Disputed by Customer3.5%
Complaints Resolved in Customer's Favor98.8%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
22st
percentile

Contact Information

Not Available

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Roundpoint Mortgage Servicing Corporation — Summary

Roundpoint Mortgage Servicing Corporation is ranked 331st out of 3,688 banks. That puts Roundpoint Mortgage in the bottom 21th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,123 complaints against Roundpoint Mortgage and 1,058,614 complaints total.

Of the 1,123 complaints again Roundpoint Mortgage, there have been 261 in the passed 18 months. Of those 261 complaints, 98.8% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 99.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Roundpoint Mortgage Servicing Corporation is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Roundpoint Mortgage Servicing Corporation is rated "C" in Mortgage.

Click here to see Complete Roundpoint Mortgage Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Roundpoint Mortgage Servicing Corporation. Click here to see all complaints against Roundpoint Mortgage.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 116
2 Mortgage FHA mortgage Trouble during payment process 38
3 Mortgage VA mortgage Trouble during payment process 17
4 Mortgage FHA mortgage Struggling to pay mortgage 15
5 Mortgage Conventional home mortgage Struggling to pay mortgage 14
6 Mortgage Other type of mortgage Trouble during payment process 8
7 Mortgage VA mortgage Struggling to pay mortgage 7
8 Credit reporting Credit reporting Incorrect information on your report 6
9 Mortgage Other type of mortgage Struggling to pay mortgage 5
10 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 4
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/roundpoint-mortgage-servicing-corporation