Roundpoint Mortgage BankRank.org
|Number of Complaints||1,123 (5 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.0%|
|Resolutions Disputed by Customer||3.5%|
|Complaints Resolved in Customer's Favor||98.8%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Roundpoint Mortgage Servicing Corporation is ranked 331st out of 3,688 banks. That puts Roundpoint Mortgage in the bottom 21th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,123 complaints against Roundpoint Mortgage and 1,058,614 complaints total.
Of the 1,123 complaints again Roundpoint Mortgage, there have been 142 in the passed 18 months. Of those 142 complaints, 98.8% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 99.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Roundpoint Mortgage Servicing Corporation is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Roundpoint Mortgage Servicing Corporation is rated "C" in Mortgage.
Click here to see Complete Roundpoint Mortgage Report Card »
Below is the list of the top 10 complaint reasons against Roundpoint Mortgage Servicing Corporation. Click here to see all complaints against Roundpoint Mortgage.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||75|
|2||Mortgage||FHA mortgage||Trouble during payment process||16|
|3||Mortgage||VA mortgage||Trouble during payment process||10|
|4||Mortgage||Conventional home mortgage||Struggling to pay mortgage||9|
|5||Mortgage||FHA mortgage||Struggling to pay mortgage||7|
|6||Mortgage||VA mortgage||Struggling to pay mortgage||4|
|7||Mortgage||Other type of mortgage||Trouble during payment process||3|
|8||Mortgage||Other type of mortgage||Struggling to pay mortgage||3|
|9||Mortgage||Home equity loan or line of credit (HELOC)||Struggling to pay mortgage||2|
|10||Debt collection||Mortgage debt||Took or threatened to take negative or legal action||1|