Rushmore Loan Management Services LLC

Report Card
C-
Overall Grade
C+
Mortgages Grade
Rushmore Loan Management Services LLC is rated overall in the bottom 21 percentile (out of 100) based on 212 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer25.5%
Average Time Until Resolution30 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Rushmore Loan Management Services LLC logo

Grade Summary

Overall, Rushmore Loan Management Services LLC received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Rushmore Loan Management Services LLC is rated "C+" in Mortgages. Click on any of the financial products to see how Rushmore Loan Management Services LLC compares.

Overview

Rushmore Loan Management Services LLC has received 212 consumer complaints since May, 2012 – more than 95% of other banks.

Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Rushmore Loan Management Services LLC meets the 60-day response deadline more frequently than 53.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.5% of customers dispute Rushmore Loan Management Services LLC's response to complaints — worse than 80.9% of other companies.

Most of Rushmore Loan Management Services LLC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Rushmore Loan Management Services LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure92
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure59
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account37
4MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure33
5MortgageOther mortgageLoan servicing, payments, escrow account31
6MortgageFHA mortgageLoan modification,collection,foreclosure28
7MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account13
8MortgageFHA mortgageLoan servicing, payments, escrow account9
9MortgageOther mortgageOther6
10MortgageConventional fixed mortgageApplication, originator, mortgage broker3
Responses From Rushmore Loan Management Services LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation327325 (99.4%)84 (25.7%)
2In progress1010 (100%)0 (0%)
Complaints over the Past Year