Santander Bank BankRank.org
|Number of Complaints||2,762 (2 In Progress)|
|Complaints per $100K of Deposits||4.80|
|Complaints Resolved in a Timely Manner||99.3%|
|Resolutions Disputed by Customer||3.6%|
|Complaints Resolved in Customer's Favor||85.5%|
|FDIC Certificate #|
|Number of Branches||640 (0 International)|
|Total Assets||$74.6 Million|
|Total Deposits||$57.5 Million|
|Total Equity Held||$13.4 Million|
|Quarterly Net Income||$0.1 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Santander Bank, National Association is ranked 381st out of 3,688 banks. That puts Santander Bank in the bottom 9th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,762 complaints against Santander Bank and 1,058,614 complaints total.
Of the 2,762 complaints again Santander Bank, there have been 427 in the passed 18 months. Of those 427 complaints, 85.5% have been resolved in the customers favor, 3.6% have been disputed by the customer, and 99.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Santander Bank has $57.5 million is customer deposits which means there are 4.80 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Santander Bank, National Association is graded in 3 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.
Click here to see Complete Santander Bank Report Card »
Santander Bank was established and FDIC insured in January, 1907. Based on its asset concentration, this institution specializes in commercial lending. Santander Bank, National Association has $74.6 Million is assets (35th overall) and holds $57.5 Million is customer deposits (36th overall).
Santander Bank has 651 domestic offices and 0 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Santander Bank, National Association. Click here to see all complaints against Santander Bank.
|1||Checking or savings account||Checking account||Managing an account||96|
|2||Checking or savings account||Checking account||Opening an account||45|
|3||Mortgage||Conventional home mortgage||Trouble during payment process||26|
|4||Checking or savings account||Checking account||Closing an account||23|
|5||Checking or savings account||Other banking product or service||Managing an account||20|
|6||Credit reporting||Credit reporting||Incorrect information on your report||13|
|7||Mortgage||Home equity loan or line of credit (HELOC)||Trouble during payment process||12|
|8||Checking or savings account||Savings account||Managing an account||12|
|9||Checking or savings account||Checking account||Problem with a lender or other company charging your account||11|
|10||Bank account or service||Checking account||Account opening, closing, or management||9|