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Santander Bank, National Association — Overview
Santander Bank, National Association is rated overall in the bottom 8th percentile based on 2,762 customer complaints.

Statistics

Number of Complaints2,762 (2 In Progress)
Complaints per $100K of Deposits4.80
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer3.6%
Complaints Resolved in Customer's Favor85.5%

Financial Report

EstablishedJanuary, 1907
FDIC Certificate #29950
Number of Branches640 (0 International)
Total Assets$74.6 Million
Total Deposits$57.5 Million
Total Equity Held$13.4 Million
Quarterly Net Income$0.1 Million
8th
percentile

Contact Information

Cooperate Headquarters
824 North Market Street, Suite 100
Wilmington, DE 19801

Website
www.santander.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
www.santanderbank.com

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Santander Bank, National Association — Summary

Santander Bank, National Association is ranked 381st out of 3,688 banks. That puts Santander Bank in the bottom 9th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,762 complaints against Santander Bank and 1,058,614 complaints total.

Of the 2,762 complaints again Santander Bank, there have been 365 in the passed 18 months. Of those 365 complaints, 85.5% have been resolved in the customers favor, 3.6% have been disputed by the customer, and 99.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Santander Bank has $57.5 million is customer deposits which means there are 4.80 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Santander Bank, National Association is graded in 3 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Santander Bank, National Association is rated "A" in Checking or Savings Account; "D+" in Mortgage; and "F" in Bank Account or Service.

Click here to see Complete Santander Bank Report Card »

Financial Summary

Santander Bank was established and FDIC insured in January, 1907. Based on its asset concentration, this institution specializes in commercial lending. Santander Bank, National Association has $74.6 Million is assets (35th overall) and holds $57.5 Million is customer deposits (36th overall).

Santander Bank has 651 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Santander Bank, National Association. Click here to see all complaints against Santander Bank.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 92
2 Checking or savings account Checking account Opening an account 44
3 Mortgage Conventional home mortgage Trouble during payment process 23
4 Checking or savings account Checking account Closing an account 20
5 Checking or savings account Other banking product or service Managing an account 18
6 Credit reporting Credit reporting Incorrect information on your report 13
7 Checking or savings account Savings account Managing an account 12
8 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 11
9 Checking or savings account Checking account Problem with a lender or other company charging your account 10
10 Mortgage Other type of mortgage Struggling to pay mortgage 8
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/santander-bank-national-association