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Santander Bank, National Association — Report Card
F Overall
Based on 530 "Overall" complaints:
99.25% Timely (41th percentile)
85.47% Resolved in Customers Favor (4rd percentile)
96.42% Timely (41th percentile)
Based on 226 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
D+ #2: Mortgage
Based on 115 "Mortgage" complaints:
100.00% Timely (99th percentile)
78.26% Resolved in Customers Favor (1st percentile)
96.52% Timely (66th percentile)
Based on 88 "Bank Account or Service" complaints:
98.86% Timely (11th percentile)
53.41% Resolved in Customers Favor (4rd percentile)
86.36% Timely (33rd percentile)

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Source: https://www.bankrank.org/banks/santander-bank-national-association/report-card