Santander Bank US

Report Card
C+
Overall Grade
C
Mortgages Grade
B+
Debt Collection Grade
B-
Credit Cards Grade
Santander Bank US is rated overall in the bottom 45 percentile (out of 100) based on 690 customer complaints.

Statistics

Complaints Currently In-Progress30
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer21.2%
Average Time Until Resolution18 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Santander Bank US logo

Grade Summary

Overall, Santander Bank US received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Santander Bank US is rated "C" in Mortgages, "B+" in Debt Collection, "B-" in Credit Cards, and "C+" in Bank Account Services. Click on any of the financial products to see how Santander Bank US compares.

Overview

Santander Bank US has received 690 consumer complaints since April, 2012 – more than 97% of other banks.

Of those complaints, 99.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Santander Bank US meets the 60-day response deadline more frequently than 61.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.2% of customers dispute Santander Bank US's response to complaints — worse than 62.4% of other companies.

Most of Santander Bank US's customers complain about bank account or services with the primary issue being "deposits and withdrawals."

Complaints by Product
Complaints by State
Complaints Against Santander Bank US
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountDeposits and withdrawals112
2Bank account or serviceChecking accountAccount opening, closing, or management111
3Bank account or serviceChecking accountProblems caused by my funds being low68
4Bank account or serviceOther bank product/serviceAccount opening, closing, or management53
5MortgageOther mortgageLoan servicing, payments, escrow account51
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account36
7MortgageOther mortgageLoan modification,collection,foreclosure34
8MortgageHome equity loan or line of creditLoan servicing, payments, escrow account33
9Bank account or serviceChecking accountUsing a debit or ATM card32
10Bank account or serviceSavings accountAccount opening, closing, or management29
Responses From Santander Bank US
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed428426 (99.5%)93 (21.7%)
2Closed with explanation291291 (100%)70 (24.1%)
3Closed with monetary relief101101 (100%)13 (12.9%)
4In progress1111 (100%)0 (0%)
5Closed with relief11 (100%)1 (100%)
6Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year