Grades are also broken down by the financial products offered be each institution. Santander Bank US is rated "C" in Mortgages, "B+" in Debt Collection, "B-" in Credit Cards, and "C+" in Bank Account Services. Click on any of the financial products to see how Santander Bank US compares.
Santander Bank US has received 690 consumer complaints since April, 2012 – more than 97% of other banks.
Of those complaints, 99.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Santander Bank US meets the 60-day response deadline more frequently than 61.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.2% of customers dispute Santander Bank US's response to complaints — worse than 62.4% of other companies.
Most of Santander Bank US's customers complain about bank account or services with the primary issue being "deposits and withdrawals."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Deposits and withdrawals||112|
|2||Bank account or service||Checking account||Account opening, closing, or management||111|
|3||Bank account or service||Checking account||Problems caused by my funds being low||68|
|4||Bank account or service||Other bank product/service||Account opening, closing, or management||53|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||51|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||36|
|7||Mortgage||Other mortgage||Loan modification,collection,foreclosure||34|
|8||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||33|
|9||Bank account or service||Checking account||Using a debit or ATM card||32|
|10||Bank account or service||Savings account||Account opening, closing, or management||29|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed||428||426 (99.5%)||93 (21.7%)|
|2||Closed with explanation||291||291 (100%)||70 (24.1%)|
|3||Closed with monetary relief||101||101 (100%)||13 (12.9%)|
|4||In progress||11||11 (100%)||0 (0%)|
|5||Closed with relief||1||1 (100%)||1 (100%)|
|6||Closed with non-monetary relief||1||1 (100%)||0 (0%)|