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Santander Consumer Usa Holdings Inc. — Overview
Santander Consumer Usa Holdings Inc. is rated overall in the bottom 25th percentile based on 4,489 customer complaints.

Statistics

Number of Complaints4,489 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer4.3%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
25th
percentile

Contact Information

Not Available

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Santander Consumer Usa Holdings Inc. — Summary

Santander Consumer Usa Holdings Inc. is ranked 318th out of 3,688 banks. That puts Santander Consumer Usa Holdings in the bottom 24rd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,489 complaints against Santander Consumer Usa Holdings and 1,058,614 complaints total.

Of the 4,489 complaints again Santander Consumer Usa Holdings, there have been 1,790 in the passed 18 months. Of those 1,790 complaints, 100.0% have been resolved in the customers favor, 4.3% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Santander Consumer Usa Holdings Inc. is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Consumer Loan.

Santander Consumer Usa Holdings Inc. is rated "B-" in Vehicle Loan or Lease; "B+" in Credit Reporting; "D+" in Consumer Loan; and "A-" in Debt Collection.

Click here to see Complete Santander Consumer Usa Holdings Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Santander Consumer Usa Holdings Inc.. Click here to see all complaints against Santander Consumer Usa Holdings.

# Product Sub-Product Issue Count
1 Vehicle loan or lease Loan Managing the loan or lease 288
2 Credit reporting Credit reporting Incorrect information on your report 249
3 Vehicle loan or lease Loan Struggling to pay your loan 207
4 Consumer Loan Vehicle loan Managing the loan or lease 143
5 Credit reporting Credit reporting Improper use of your report 116
6 Vehicle loan or lease Loan Problems at the end of the loan or lease 99
7 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 63
8 Vehicle loan or lease Loan Incorrect information on your report 58
9 Vehicle loan or lease Loan Getting a loan or lease 57
10 Debt collection Auto debt Attempts to collect debt not owed 48
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/santander-consumer-usa-holdings-inc