Santander Consumer Usa Holdings BankRank.org
|Number of Complaints||4,210 (2 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||6.9%|
|Complaints Resolved in Customer's Favor||99.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Santander Consumer Usa Holdings Inc. is ranked 284th out of 3,648 banks. That puts Santander Consumer Usa Holdings in the bottom 31th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,210 complaints against Santander Consumer Usa Holdings and 1,002,502 complaints total.
Of the 4,210 complaints again Santander Consumer Usa Holdings, there have been 1,661 in the passed 18 months. Of those 1,661 complaints, 99.9% have been resolved in the customers favor, 6.9% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Santander Consumer Usa Holdings Inc. is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Consumer Loan and Credit Reporting.
Click here to see Complete Santander Consumer Usa Holdings Report Card »
Below is the list of the top 10 complaint reasons against Santander Consumer Usa Holdings Inc.. Click here to see all complaints against Santander Consumer Usa Holdings.
|1||Vehicle loan or lease||Loan||Managing the loan or lease||236|
|2||Consumer Loan||Vehicle loan||Managing the loan or lease||194|
|3||Credit reporting||Credit reporting||Incorrect information on your report||194|
|4||Vehicle loan or lease||Loan||Struggling to pay your loan||174|
|5||Credit reporting||Credit reporting||Improper use of your report||99|
|6||Consumer Loan||Vehicle loan||Problems when you are unable to pay||77|
|7||Vehicle loan or lease||Loan||Problems at the end of the loan or lease||76|
|8||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||54|
|9||Vehicle loan or lease||Loan||Getting a loan or lease||50|
|10||Consumer Loan||Vehicle loan||Taking out the loan or lease||48|