Select Portfolio Servicing, Inc

Report Card
C
Overall Grade
C+
Mortgages Grade
D
Debt Collection Grade
Select Portfolio Servicing, Inc is rated overall in the bottom 25 percentile (out of 100) based on 2,481 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.8%
Resolutions Disputed by Customer23.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Select Portfolio Servicing, Inc logo

Grade Summary

Overall, Select Portfolio Servicing, Inc received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Select Portfolio Servicing, Inc is rated "C+" in Mortgages, and "D" in Debt Collection. Click on any of the financial products to see how Select Portfolio Servicing, Inc compares.

Overview

Select Portfolio Servicing, Inc has received 2,481 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 98.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Select Portfolio Servicing, Inc meets the 60-day response deadline more frequently than 52% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.6% of customers dispute Select Portfolio Servicing, Inc's response to complaints — worse than 73.9% of other companies.

Most of Select Portfolio Servicing, Inc's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Select Portfolio Servicing, Inc
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure866
2MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure547
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure483
4MortgageOther mortgageLoan servicing, payments, escrow account263
5MortgageConventional fixed mortgageLoan servicing, payments, escrow account236
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account142
7MortgageOther mortgageOther107
8MortgageFHA mortgageLoan modification,collection,foreclosure51
9Debt collectionMortgageDisclosure verification of debt33
10MortgageConventional fixed mortgageSettlement process and costs28
Responses From Select Portfolio Servicing, Inc
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2,9622,930 (98.9%)722 (24.4%)
2Closed with relief3737 (100%)7 (18.9%)
3Closed with non-monetary relief2524 (96%)3 (12%)
4Closed1110 (90.9%)2 (18.2%)
5Closed with monetary relief66 (100%)3 (50%)
Complaints over the Past Year