Grades are also broken down by the financial products offered be each institution. Select Portfolio Servicing, Inc is rated "C+" in Mortgages, and "D" in Debt Collection. Click on any of the financial products to see how Select Portfolio Servicing, Inc compares.
Select Portfolio Servicing, Inc has received 2,481 consumer complaints since December, 2011 – more than 99% of other banks.
Of those complaints, 98.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Select Portfolio Servicing, Inc meets the 60-day response deadline more frequently than 52% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.6% of customers dispute Select Portfolio Servicing, Inc's response to complaints — worse than 73.9% of other companies.
Most of Select Portfolio Servicing, Inc's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||866|
|2||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||547|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||483|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||263|
|5||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||236|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||142|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||51|
|9||Debt collection||Mortgage||Disclosure verification of debt||33|
|10||Mortgage||Conventional fixed mortgage||Settlement process and costs||28|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||2,962||2,930 (98.9%)||722 (24.4%)|
|2||Closed with relief||37||37 (100%)||7 (18.9%)|
|3||Closed with non-monetary relief||25||24 (96%)||3 (12%)|
|4||Closed||11||10 (90.9%)||2 (18.2%)|
|5||Closed with monetary relief||6||6 (100%)||3 (50%)|