Grades are also broken down by the financial products offered be each institution. Selene Finance is rated "B-" in Mortgages. Click on any of the financial products to see how Selene Finance compares.
Selene Finance has received 311 consumer complaints since January, 2012 – more than 96% of other banks.
Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Selene Finance meets the 60-day response deadline more frequently than 59.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.8% of customers dispute Selene Finance's response to complaints — worse than 70.4% of other companies.
Most of Selene Finance's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||70|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||68|
|3||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||62|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||51|
|5||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||41|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||29|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||23|
|9||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||10|
|10||Mortgage||VA mortgage||Loan servicing, payments, escrow account||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||398||397 (99.7%)||91 (22.9%)|
|2||Closed with non-monetary relief||3||3 (100%)||1 (33.3%)|
|3||Closed||3||3 (100%)||1 (33.3%)|
|4||Closed with monetary relief||2||2 (100%)||0 (0%)|
|5||Closed with relief||1||1 (100%)||0 (0%)|