Selene Finance

Report Card
C
Overall Grade
B-
Mortgages Grade
Selene Finance is rated overall in the bottom 34 percentile (out of 100) based on 311 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer22.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Selene Finance logo

Grade Summary

Overall, Selene Finance received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Selene Finance is rated "B-" in Mortgages. Click on any of the financial products to see how Selene Finance compares.

Overview

Selene Finance has received 311 consumer complaints since January, 2012 – more than 96% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Selene Finance meets the 60-day response deadline more frequently than 59.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.8% of customers dispute Selene Finance's response to complaints — worse than 70.4% of other companies.

Most of Selene Finance's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Selene Finance
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageFHA mortgageLoan servicing, payments, escrow account70
2MortgageOther mortgageLoan modification,collection,foreclosure68
3MortgageFHA mortgageLoan modification,collection,foreclosure62
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account51
5MortgageConventional fixed mortgageLoan modification,collection,foreclosure41
6MortgageOther mortgageLoan servicing, payments, escrow account29
7MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure23
8MortgageOther mortgageOther11
9MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account10
10MortgageVA mortgageLoan servicing, payments, escrow account6
Responses From Selene Finance
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation398397 (99.7%)91 (22.9%)
2Closed with non-monetary relief33 (100%)1 (33.3%)
3Closed33 (100%)1 (33.3%)
4Closed with monetary relief22 (100%)0 (0%)
5Closed with relief11 (100%)0 (0%)
Complaints over the Past Year