Grades are also broken down by the financial products offered be each institution. Sentry Credit, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how Sentry Credit, Inc. compares.
Sentry Credit, Inc. has received 22 consumer complaints since August, 2013 – more than 77% of other banks.
Of those complaints, 90.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Sentry Credit, Inc. meets the 60-day response deadline less frequently than 77.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 4.5% of customers dispute Sentry Credit, Inc.'s response to complaints — better than 96.5% of other companies.
Most of Sentry Credit, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||5|
|2||Debt collection||Disclosure verification of debt||2|
|3||Debt collection||Credit card||Cont'd attempts collect debt not owed||2|
|4||Debt collection||Improper contact or sharing of info||2|
|5||Debt collection||Communication tactics||1|
|6||Debt collection||Credit card||Cont'd attempts collect debt not owed||1|
|7||Debt collection||Non-federal student loan||Disclosure verification of debt||1|
|8||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||1|
|9||Other financial service||Check cashing||Fraud or scam||1|
|10||Debt collection||Credit card||Improper contact or sharing of info||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||24||23 (95.8%)||2 (8.3%)|
|2||Closed with non-monetary relief||4||3 (75%)||0 (0%)|
|3||Untimely response||1||0 (0%)||0 (0%)|