Sentry Credit, Inc.

Report Card
B-
Overall Grade
B
Debt Collection Grade
Sentry Credit, Inc. is rated overall in the top 64 percentile (out of 100) based on 22 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner90.9%
Resolutions Disputed by Customer4.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Sentry Credit, Inc. logo

Grade Summary

Overall, Sentry Credit, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Sentry Credit, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how Sentry Credit, Inc. compares.

Overview

Sentry Credit, Inc. has received 22 consumer complaints since August, 2013 – more than 77% of other banks.

Of those complaints, 90.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Sentry Credit, Inc. meets the 60-day response deadline less frequently than 77.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 4.5% of customers dispute Sentry Credit, Inc.'s response to complaints — better than 96.5% of other companies.

Most of Sentry Credit, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Sentry Credit, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed5
2Debt collectionDisclosure verification of debt2
3Debt collectionCredit cardCont'd attempts collect debt not owed2
4Debt collectionImproper contact or sharing of info2
5Debt collectionCommunication tactics1
6Debt collectionCredit cardCont'd attempts collect debt not owed1
7Debt collectionNon-federal student loanDisclosure verification of debt1
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed1
9Other financial serviceCheck cashingFraud or scam1
10Debt collectionCredit cardImproper contact or sharing of info1
Responses From Sentry Credit, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2423 (95.8%)2 (8.3%)
2Closed with non-monetary relief43 (75%)0 (0%)
3Untimely response10 (0%)0 (0%)
Complaints over the Past Year