Servis One, Inc.

Report Card
C-
Overall Grade
C-
Mortgages Grade
C+
Debt Collection Grade
Servis One, Inc. is rated overall in the bottom 15 percentile (out of 100) based on 304 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner90.5%
Resolutions Disputed by Customer20.1%
Average Time Until Resolution52 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Servis One, Inc. logo

Grade Summary

Overall, Servis One, Inc. received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Servis One, Inc. is rated "C-" in Mortgages, and "C+" in Debt Collection. Click on any of the financial products to see how Servis One, Inc. compares.

Overview

Servis One, Inc. has received 304 consumer complaints since January, 2012 – more than 96% of other banks.

Of those complaints, 90.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Servis One, Inc. meets the 60-day response deadline less frequently than 79.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.1% of customers dispute Servis One, Inc.'s response to complaints — worse than 57.7% of other companies.

Most of Servis One, Inc.'s customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Servis One, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan modification,collection,foreclosure84
2MortgageOther mortgageLoan modification,collection,foreclosure78
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account61
4MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure44
5MortgageOther mortgageLoan servicing, payments, escrow account37
6MortgageFHA mortgageLoan modification,collection,foreclosure30
7MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account23
8MortgageFHA mortgageLoan servicing, payments, escrow account10
9MortgageOther mortgageOther7
10MortgageOther mortgageSettlement process and costs5
Responses From Servis One, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation390359 (92.1%)89 (22.8%)
2Closed1010 (100%)0 (0%)
3Closed without relief66 (100%)1 (16.7%)
4Closed with non-monetary relief22 (100%)1 (50%)
Complaints over the Past Year