Grades are also broken down by the financial products offered be each institution. Servis One, Inc. is rated "C-" in Mortgages, and "C+" in Debt Collection. Click on any of the financial products to see how Servis One, Inc. compares.
Servis One, Inc. has received 304 consumer complaints since January, 2012 – more than 96% of other banks.
Of those complaints, 90.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Servis One, Inc. meets the 60-day response deadline less frequently than 79.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.1% of customers dispute Servis One, Inc.'s response to complaints — worse than 57.7% of other companies.
Most of Servis One, Inc.'s customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||84|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||78|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||61|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||44|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||37|
|6||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||30|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||23|
|8||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||10|
|10||Mortgage||Other mortgage||Settlement process and costs||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||390||359 (92.1%)||89 (22.8%)|
|2||Closed||10||10 (100%)||0 (0%)|
|3||Closed without relief||6||6 (100%)||1 (16.7%)|
|4||Closed with non-monetary relief||2||2 (100%)||1 (50%)|