Seterus

Report Card
C
Overall Grade
B-
Mortgages Grade
C
Debt Collection Grade
Seterus is rated overall in the bottom 33 percentile (out of 100) based on 1,428 customer complaints.

Statistics

Complaints Currently In-Progress6
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.5%
Resolutions Disputed by Customer22.7%
Average Time Until Resolution30 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Seterus logo

Grade Summary

Overall, Seterus received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Seterus is rated "B-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how Seterus compares.

Overview

Seterus has received 1,428 consumer complaints since January, 2012 – more than 98% of other banks.

Of those complaints, 99.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Seterus meets the 60-day response deadline more frequently than 58.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.7% of customers dispute Seterus's response to complaints — worse than 69.6% of other companies.

Most of Seterus's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Seterus
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure428
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account412
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure289
4MortgageOther mortgageLoan servicing, payments, escrow account190
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure85
6MortgageFHA mortgageLoan servicing, payments, escrow account75
7MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account60
8MortgageFHA mortgageLoan modification,collection,foreclosure58
9MortgageOther mortgageOther37
10MortgageConventional fixed mortgageSettlement process and costs27
Responses From Seterus
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1,5851,578 (99.6%)367 (23.2%)
2Closed without relief8080 (100%)19 (23.8%)
3In progress6464 (100%)0 (0%)
4Closed with monetary relief4343 (100%)4 (9.3%)
5Closed with non-monetary relief1818 (100%)4 (22.2%)
6Closed1111 (100%)3 (27.3%)
7Closed with relief55 (100%)1 (20%)
8Untimely response10 (0%)0 (0%)
Complaints over the Past Year