Grades are also broken down by the financial products offered be each institution. Seterus is rated "B-" in Mortgages, and "C" in Debt Collection. Click on any of the financial products to see how Seterus compares.
Seterus has received 1,428 consumer complaints since January, 2012 – more than 98% of other banks.
Of those complaints, 99.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Seterus meets the 60-day response deadline more frequently than 58.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.7% of customers dispute Seterus's response to complaints — worse than 69.6% of other companies.
Most of Seterus's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||428|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||412|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||289|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||190|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||85|
|6||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||75|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||60|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||58|
|10||Mortgage||Conventional fixed mortgage||Settlement process and costs||27|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,585||1,578 (99.6%)||367 (23.2%)|
|2||Closed without relief||80||80 (100%)||19 (23.8%)|
|3||In progress||64||64 (100%)||0 (0%)|
|4||Closed with monetary relief||43||43 (100%)||4 (9.3%)|
|5||Closed with non-monetary relief||18||18 (100%)||4 (22.2%)|
|6||Closed||11||11 (100%)||3 (27.3%)|
|7||Closed with relief||5||5 (100%)||1 (20%)|
|8||Untimely response||1||0 (0%)||0 (0%)|