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Seterus, Inc. — Overview
D Overall
Seterus, Inc. is rated overall in the bottom 22nd percentile based on 4,165 customer complaints.

Statistics

Number of Complaints4,165 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer10.1%
Complaints Resolved in Customer's Favor99.4%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
22nd
percentile

Contact Information

Not Available

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Seterus, Inc. — Summary

Seterus, Inc. is ranked 318th out of 3,648 banks. That puts Seterus in the bottom 22nd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,165 complaints against Seterus and 1,002,502 complaints total.

Of the 4,165 complaints again Seterus, there have been 787 in the passed 18 months. Of those 787 complaints, 99.4% have been resolved in the customers favor, 10.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Seterus, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Seterus, Inc. is rated "C-" in Mortgage.

Click here to see Complete Seterus Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Seterus, Inc.. Click here to see all complaints against Seterus.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 143
2 Mortgage Conventional home mortgage Struggling to pay mortgage 114
3 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 101
4 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 42
5 Mortgage Other mortgage Loan modification,collection,foreclosure 38
6 Mortgage Other type of mortgage Struggling to pay mortgage 38
7 Mortgage Other mortgage Loan servicing, payments, escrow account 34
8 Mortgage Other type of mortgage Trouble during payment process 31
9 Credit reporting Credit reporting Incorrect information on your report 29
10 Mortgage FHA mortgage Loan servicing, payments, escrow account 29
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/seterus-inc