|Number of Complaints||4,237 (4 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||7.2%|
|Complaints Resolved in Customer's Favor||99.5%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Seterus, Inc. is ranked 349th out of 3,688 banks. That puts Seterus in the bottom 16th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,237 complaints against Seterus and 1,058,614 complaints total.
Of the 4,237 complaints again Seterus, there have been 604 in the passed 18 months. Of those 604 complaints, 99.5% have been resolved in the customers favor, 7.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Seterus, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Seterus, Inc. is rated "C-" in Mortgage.
Click here to see Complete Seterus Report Card »
Below is the list of the top 10 complaint reasons against Seterus, Inc.. Click here to see all complaints against Seterus.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||163|
|2||Mortgage||Conventional home mortgage||Struggling to pay mortgage||137|
|3||Mortgage||Other type of mortgage||Struggling to pay mortgage||41|
|4||Mortgage||Other type of mortgage||Trouble during payment process||35|
|5||Credit reporting||Credit reporting||Incorrect information on your report||31|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||27|
|7||Mortgage||FHA mortgage||Trouble during payment process||20|
|8||Mortgage||Conventional home mortgage||Closing on a mortgage||17|
|9||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||16|
|10||Mortgage||FHA mortgage||Struggling to pay mortgage||15|