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Seterus, Inc. — Overview
D- Overall
Seterus, Inc. is rated overall in the bottom 18th percentile based on 4,237 customer complaints.


Number of Complaints4,237 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer7.2%
Complaints Resolved in Customer's Favor99.5%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Seterus, Inc. — Summary

Seterus, Inc. is ranked 349th out of 3,688 banks. That puts Seterus in the bottom 16th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,237 complaints against Seterus and 1,058,614 complaints total.

Of the 4,237 complaints again Seterus, there have been 604 in the passed 18 months. Of those 604 complaints, 99.5% have been resolved in the customers favor, 7.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Seterus, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Seterus, Inc. is rated "C-" in Mortgage.

Click here to see Complete Seterus Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Seterus, Inc.. Click here to see all complaints against Seterus.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 163
2 Mortgage Conventional home mortgage Struggling to pay mortgage 137
3 Mortgage Other type of mortgage Struggling to pay mortgage 41
4 Mortgage Other type of mortgage Trouble during payment process 35
5 Credit reporting Credit reporting Incorrect information on your report 31
6 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 27
7 Mortgage FHA mortgage Trouble during payment process 20
8 Mortgage Conventional home mortgage Closing on a mortgage 17
9 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 16
10 Mortgage FHA mortgage Struggling to pay mortgage 15
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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