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Shellpoint Partners, LLC — Overview
D Overall
Shellpoint Partners, LLC is rated overall in the bottom 24rd percentile based on 1,747 customer complaints.

Statistics

Number of Complaints1,747 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer7.9%
Complaints Resolved in Customer's Favor99.9%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
24rd
percentile

Contact Information

Not Available

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Shellpoint Partners, LLC — Summary

Shellpoint Partners, LLC is ranked 313th out of 3,648 banks. That puts Shellpoint Partners in the bottom 23rd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,747 complaints against Shellpoint Partners and 1,002,502 complaints total.

Of the 1,747 complaints again Shellpoint Partners, there have been 812 in the passed 18 months. Of those 812 complaints, 99.9% have been resolved in the customers favor, 7.9% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Shellpoint Partners, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Shellpoint Partners, LLC is rated "C" in Mortgage.

Click here to see Complete Shellpoint Partners Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Shellpoint Partners, LLC. Click here to see all complaints against Shellpoint Partners.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 197
2 Mortgage Conventional home mortgage Trouble during payment process 98
3 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 57
4 Mortgage Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure 54
5 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 48
6 Mortgage Other type of mortgage Struggling to pay mortgage 42
7 Mortgage Other type of mortgage Trouble during payment process 39
8 Mortgage Other mortgage Loan modification,collection,foreclosure 34
9 Mortgage Other mortgage Loan servicing, payments, escrow account 19
10 Mortgage Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account 18
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/shellpoint-partners-llc