Shellpoint Partners, LLC

Report Card
C
Overall Grade
C
Mortgages Grade
A-
Debt Collection Grade
Shellpoint Partners, LLC is rated overall in the bottom 32 percentile (out of 100) based on 238 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.7%
Resolutions Disputed by Customer21.4%
Average Time Until Resolution20 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Shellpoint Partners, LLC logo

Grade Summary

Overall, Shellpoint Partners, LLC received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Shellpoint Partners, LLC is rated "C" in Mortgages, and "A-" in Debt Collection. Click on any of the financial products to see how Shellpoint Partners, LLC compares.

Overview

Shellpoint Partners, LLC has received 238 consumer complaints since December, 2011 – more than 96% of other banks.

Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Shellpoint Partners, LLC meets the 60-day response deadline more frequently than 51.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.4% of customers dispute Shellpoint Partners, LLC's response to complaints — worse than 64% of other companies.

Most of Shellpoint Partners, LLC's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Shellpoint Partners, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account110
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure62
3MortgageOther mortgageLoan modification,collection,foreclosure57
4MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure31
5MortgageOther mortgageLoan servicing, payments, escrow account18
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account14
7MortgageFHA mortgageLoan servicing, payments, escrow account13
8MortgageConventional fixed mortgageApplication, originator, mortgage broker10
9MortgageFHA mortgageLoan modification,collection,foreclosure9
10Debt collectionMortgageDisclosure verification of debt7
Responses From Shellpoint Partners, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation348346 (99.4%)82 (23.6%)
2Closed with monetary relief1210 (83.3%)3 (25%)
3Closed with non-monetary relief99 (100%)2 (22.2%)
4Closed22 (100%)1 (50%)
5In progress11 (100%)0 (0%)
Complaints over the Past Year