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Shellpoint Partners, LLC — Overview
C Overall
Shellpoint Partners, LLC is rated overall in the bottom 49th percentile based on 1,848 customer complaints.


Number of Complaints1,848 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer4.9%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Shellpoint Partners, LLC — Summary

Shellpoint Partners, LLC is ranked 209th out of 3,688 banks. That puts Shellpoint Partners in the bottom 50th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,848 complaints against Shellpoint Partners and 1,058,614 complaints total.

Of the 1,848 complaints again Shellpoint Partners, there have been 185 in the passed 18 months. Of those 185 complaints, 100.0% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Shellpoint Partners, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Shellpoint Partners, LLC is rated "B" in Mortgage.

Click here to see Complete Shellpoint Partners Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Shellpoint Partners, LLC. Click here to see all complaints against Shellpoint Partners.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 72
2 Mortgage Conventional home mortgage Trouble during payment process 40
3 Mortgage Other type of mortgage Struggling to pay mortgage 23
4 Mortgage Other type of mortgage Trouble during payment process 9
5 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 6
6 Mortgage FHA mortgage Trouble during payment process 5
7 Mortgage FHA mortgage Struggling to pay mortgage 4
8 Mortgage Conventional home mortgage Closing on a mortgage 4
9 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 3
10 Credit reporting Credit reporting Incorrect information on your report 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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