Grades are also broken down by the financial products offered be each institution. Shellpoint Partners, LLC is rated "C" in Mortgages, and "A-" in Debt Collection. Click on any of the financial products to see how Shellpoint Partners, LLC compares.
Shellpoint Partners, LLC has received 238 consumer complaints since December, 2011 – more than 96% of other banks.
Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Shellpoint Partners, LLC meets the 60-day response deadline more frequently than 51.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.4% of customers dispute Shellpoint Partners, LLC's response to complaints — worse than 64% of other companies.
Most of Shellpoint Partners, LLC's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||110|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||62|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||57|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||31|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||18|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||14|
|7||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||13|
|8||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||10|
|9||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||9|
|10||Debt collection||Mortgage||Disclosure verification of debt||7|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||348||346 (99.4%)||82 (23.6%)|
|2||Closed with monetary relief||12||10 (83.3%)||3 (25%)|
|3||Closed with non-monetary relief||9||9 (100%)||2 (22.2%)|
|4||Closed||2||2 (100%)||1 (50%)|
|5||In progress||1||1 (100%)||0 (0%)|