Shellpoint Partners BankRank.org
|Number of Complaints||1,848 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||4.9%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Shellpoint Partners, LLC is ranked 209th out of 3,688 banks. That puts Shellpoint Partners in the bottom 50th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,848 complaints against Shellpoint Partners and 1,058,614 complaints total.
Of the 1,848 complaints again Shellpoint Partners, there have been 792 in the passed 18 months. Of those 792 complaints, 100.0% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Shellpoint Partners, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
Shellpoint Partners, LLC is rated "B" in Mortgage.
Click here to see Complete Shellpoint Partners Report Card »
Below is the list of the top 10 complaint reasons against Shellpoint Partners, LLC. Click here to see all complaints against Shellpoint Partners.
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||236|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||121|
|3||Mortgage||Other type of mortgage||Struggling to pay mortgage||58|
|4||Mortgage||Other type of mortgage||Trouble during payment process||43|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||37|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||31|
|7||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||26|
|8||Mortgage||Other mortgage||Loan modification,collection,foreclosure||21|
|9||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||17|
|10||Credit reporting||Credit reporting||Incorrect information on your report||17|