Grades are also broken down by the financial products offered be each institution. SIMM Associates, Inc. is rated "B-" in Debt Collection, and "D" in Student Loans. Click on any of the financial products to see how SIMM Associates, Inc. compares.
SIMM Associates, Inc. has received 94 consumer complaints since July, 2013 – more than 92% of other banks.
Of those complaints, 92.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' SIMM Associates, Inc. meets the 60-day response deadline less frequently than 75.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.8% of customers dispute SIMM Associates, Inc.'s response to complaints — better than 70.5% of other companies.
Most of SIMM Associates, Inc.'s customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||14|
|2||Debt collection||Non-federal student loan||Communication tactics||8|
|3||Debt collection||Cont'd attempts collect debt not owed||7|
|4||Student loan||Non-federal student loan||Repaying your loan||5|
|5||Debt collection||Communication tactics||5|
|6||Debt collection||Credit card||Cont'd attempts collect debt not owed||4|
|7||Debt collection||Non-federal student loan||Communication tactics||3|
|8||Student loan||Non-federal student loan||Can't repay my loan||3|
|9||Debt collection||Credit card||Communication tactics||3|
|10||Debt collection||Credit card||Improper contact or sharing of info||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||106||98 (92.5%)||16 (15.1%)|
|2||Closed||4||4 (100%)||0 (0%)|