SIMM Associates, Inc.

Report Card
C+
Overall Grade
B-
Debt Collection Grade
D
Student Loans Grade
SIMM Associates, Inc. is rated overall in the bottom 40 percentile (out of 100) based on 94 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner92.6%
Resolutions Disputed by Customer13.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
SIMM Associates, Inc. logo

Grade Summary

Overall, SIMM Associates, Inc. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. SIMM Associates, Inc. is rated "B-" in Debt Collection, and "D" in Student Loans. Click on any of the financial products to see how SIMM Associates, Inc. compares.

Overview

SIMM Associates, Inc. has received 94 consumer complaints since July, 2013 – more than 92% of other banks.

Of those complaints, 92.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' SIMM Associates, Inc. meets the 60-day response deadline less frequently than 75.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.8% of customers dispute SIMM Associates, Inc.'s response to complaints — better than 70.5% of other companies.

Most of SIMM Associates, Inc.'s customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against SIMM Associates, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer14
2Debt collectionNon-federal student loanCommunication tactics8
3Debt collectionCont'd attempts collect debt not owed7
4Student loanNon-federal student loanRepaying your loan5
5Debt collectionCommunication tactics5
6Debt collectionCredit cardCont'd attempts collect debt not owed4
7Debt collectionNon-federal student loanCommunication tactics3
8Student loanNon-federal student loanCan't repay my loan3
9Debt collectionCredit cardCommunication tactics3
10Debt collectionCredit cardImproper contact or sharing of info3
Responses From SIMM Associates, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation10698 (92.5%)16 (15.1%)
2Closed44 (100%)0 (0%)
Complaints over the Past Year