|Number of Complaints||1,634 (4 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.8%|
|Resolutions Disputed by Customer||4.3%|
|Complaints Resolved in Customer's Favor||99.3%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Slm Corporation is ranked 346th out of 3,688 banks. That puts Slm in the bottom 17th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,634 complaints against Slm and 1,058,614 complaints total.
Of the 1,634 complaints again Slm, there have been 372 in the passed 18 months. Of those 372 complaints, 99.3% have been resolved in the customers favor, 4.3% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Slm Corporation is graded in 1 category of financial products they offer. The top 3 categories are Student Loan, Debt Collection and Credit Reporting.
Slm Corporation is rated "D" in Student Loan.
Click here to see Complete Slm Report Card »
Below is the list of the top 10 complaint reasons against Slm Corporation. Click here to see all complaints against Slm.
|1||Student loan||Private student loan||Dealing with your lender or servicer||118|
|2||Student loan||Private student loan||Struggling to repay your loan||114|
|3||Student loan||Non-federal student loan||Dealing with my lender or servicer||19|
|4||Student loan||Private student loan||Getting a loan||18|
|5||Student loan||Federal student loan servicing||Dealing with your lender or servicer||15|
|6||Student loan||Non-federal student loan||Can't repay my loan||11|
|7||Credit reporting||Credit reporting||Incorrect information on your report||11|
|8||Credit reporting||Credit reporting||Improper use of your report||8|
|9||Student loan||Federal student loan servicing||Struggling to repay your loan||8|
|10||Debt collection||Private student loan debt||Communication tactics||7|