BankRank.org logo Slm BankRank.org

Slm Corporation — Overview
C- Overall
Slm Corporation is rated overall in the bottom 36th percentile based on 1,578 customer complaints.

Statistics

Number of Complaints1,578 (9 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer4.9%
Complaints Resolved in Customer's Favor98.4%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
36th
percentile

Contact Information

Not Available

Back to BankRank.org/Banks Top of Page
Slm Corporation — Summary

Slm Corporation is ranked 262nd out of 3,648 banks. That puts Slm in the bottom 36th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,578 complaints against Slm and 1,002,502 complaints total.

Of the 1,578 complaints again Slm, there have been 526 in the passed 18 months. Of those 526 complaints, 98.4% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Slm Corporation is graded in 1 category of financial products they offer. The top 3 categories are Student Loan, Debt Collection and Credit Reporting.

Slm Corporation is rated "C" in Student Loan.

Click here to see Complete Slm Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Slm Corporation. Click here to see all complaints against Slm.

# Product Sub-Product Issue Count
1 Student loan Non-federal student loan Dealing with my lender or servicer 105
2 Student loan Private student loan Struggling to repay your loan 99
3 Student loan Non-federal student loan Can't repay my loan 98
4 Student loan Private student loan Dealing with your lender or servicer 97
5 Student loan Private student loan Getting a loan 15
6 Student loan Federal student loan servicing Dealing with your lender or servicer 14
7 Student loan Federal student loan servicing Dealing with my lender or servicer 12
8 Credit reporting Credit reporting Incorrect information on your report 10
9 Student loan Federal student loan servicing Can't repay my loan 8
10 Student loan Federal student loan servicing Struggling to repay your loan 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/slm-corporation