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Slm Corporation — Overview
D- Overall
Slm Corporation is rated overall in the bottom 18th percentile based on 1,634 customer complaints.


Number of Complaints1,634 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer4.3%
Complaints Resolved in Customer's Favor99.3%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Slm Corporation — Summary

Slm Corporation is ranked 346th out of 3,688 banks. That puts Slm in the bottom 17th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,634 complaints against Slm and 1,058,614 complaints total.

Of the 1,634 complaints again Slm, there have been 322 in the passed 18 months. Of those 322 complaints, 99.3% have been resolved in the customers favor, 4.3% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Slm Corporation is graded in 1 category of financial products they offer. The top 3 categories are Student Loan, Debt Collection and Credit Reporting.

Slm Corporation is rated "D" in Student Loan.

Click here to see Complete Slm Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Slm Corporation. Click here to see all complaints against Slm.

# Product Sub-Product Issue Count
1 Student loan Private student loan Dealing with your lender or servicer 114
2 Student loan Private student loan Struggling to repay your loan 107
3 Student loan Private student loan Getting a loan 18
4 Student loan Federal student loan servicing Dealing with your lender or servicer 15
5 Credit reporting Credit reporting Incorrect information on your report 9
6 Student loan Federal student loan servicing Struggling to repay your loan 8
7 Credit reporting Credit reporting Improper use of your report 8
8 Debt collection Private student loan debt Communication tactics 7
9 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 6
10 Debt collection Private student loan debt Threatened to contact someone or share information improperly 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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