SN SERVICING CORPORATION

Report Card
F
Overall Grade
F
Mortgages Grade
SN SERVICING CORPORATION is rated overall in the bottom 0 percentile (out of 100) based on 27 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner81.5%
Resolutions Disputed by Customer37%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
SN SERVICING CORPORATION logo

Grade Summary

Overall, SN SERVICING CORPORATION received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. SN SERVICING CORPORATION is rated "F" in Mortgages. Click on any of the financial products to see how SN SERVICING CORPORATION compares.

Overview

SN SERVICING CORPORATION has received 27 consumer complaints since May, 2012 – more than 80% of other banks.

Of those complaints, 81.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' SN SERVICING CORPORATION meets the 60-day response deadline less frequently than 88.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 37% of customers dispute SN SERVICING CORPORATION's response to complaints — worse than 96.6% of other companies.

Most of SN SERVICING CORPORATION's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against SN SERVICING CORPORATION
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure11
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account9
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure4
4MortgageOther mortgageLoan servicing, payments, escrow account3
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure2
6MortgageFHA mortgageLoan servicing, payments, escrow account2
7Debt collectionMortgageFalse statements or representation1
8MortgageOther mortgageApplication, originator, mortgage broker1
9MortgageOther mortgageOther1
10Debt collectionMortgageCont'd attempts collect debt not owed1
Responses From SN SERVICING CORPORATION
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3627 (75%)15 (41.7%)
2Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year