Grades are also broken down by the financial products offered be each institution. SN SERVICING CORPORATION is rated "F" in Mortgages. Click on any of the financial products to see how SN SERVICING CORPORATION compares.
SN SERVICING CORPORATION has received 27 consumer complaints since May, 2012 – more than 80% of other banks.
Of those complaints, 81.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' SN SERVICING CORPORATION meets the 60-day response deadline less frequently than 88.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 37% of customers dispute SN SERVICING CORPORATION's response to complaints — worse than 96.6% of other companies.
Most of SN SERVICING CORPORATION's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||11|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||9|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||4|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||3|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||2|
|6||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||2|
|7||Debt collection||Mortgage||False statements or representation||1|
|8||Mortgage||Other mortgage||Application, originator, mortgage broker||1|
|10||Debt collection||Mortgage||Cont'd attempts collect debt not owed||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||36||27 (75%)||15 (41.7%)|
|2||Closed with monetary relief||1||1 (100%)||0 (0%)|