Solidus Group LLC.

Report Card
C+
Overall Grade
B
Debt Collection Grade
Solidus Group LLC. is rated overall in the bottom 42 percentile (out of 100) based on 96 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99%
Resolutions Disputed by Customer19.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Solidus Group LLC. logo

Grade Summary

Overall, Solidus Group LLC. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Solidus Group LLC. is rated "B" in Debt Collection. Click on any of the financial products to see how Solidus Group LLC. compares.

Overview

Solidus Group LLC. has received 96 consumer complaints since May, 2014 – more than 92% of other banks.

Of those complaints, 99% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Solidus Group LLC. meets the 60-day response deadline more frequently than 52.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.8% of customers dispute Solidus Group LLC.'s response to complaints — worse than 55.5% of other companies.

Most of Solidus Group LLC.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Solidus Group LLC.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed25
2Debt collectionPayday loanCont'd attempts collect debt not owed14
3Debt collectionPayday loanTaking/threatening an illegal action12
4Debt collectionCommunication tactics11
5Debt collectionPayday loanCommunication tactics11
6Payday loanCan't contact lender9
7Debt collectionTaking/threatening an illegal action8
8Debt collectionPayday loanImproper contact or sharing of info4
9Debt collectionPayday loanCont'd attempts collect debt not owed4
10Debt collectionImproper contact or sharing of info3
Responses From Solidus Group LLC.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation151150 (99.3%)28 (18.5%)
2Closed44 (100%)0 (0%)
Complaints over the Past Year