Grades are also broken down by the financial products offered be each institution. Solidus Group LLC. is rated "B" in Debt Collection. Click on any of the financial products to see how Solidus Group LLC. compares.
Solidus Group LLC. has received 96 consumer complaints since May, 2014 – more than 92% of other banks.
Of those complaints, 99% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Solidus Group LLC. meets the 60-day response deadline more frequently than 52.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.8% of customers dispute Solidus Group LLC.'s response to complaints — worse than 55.5% of other companies.
Most of Solidus Group LLC.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||25|
|2||Debt collection||Payday loan||Cont'd attempts collect debt not owed||14|
|3||Debt collection||Payday loan||Taking/threatening an illegal action||12|
|4||Debt collection||Communication tactics||11|
|5||Debt collection||Payday loan||Communication tactics||11|
|6||Payday loan||Can't contact lender||9|
|7||Debt collection||Taking/threatening an illegal action||8|
|8||Debt collection||Payday loan||Improper contact or sharing of info||4|
|9||Debt collection||Payday loan||Cont'd attempts collect debt not owed||4|
|10||Debt collection||Improper contact or sharing of info||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||151||150 (99.3%)||28 (18.5%)|
|2||Closed||4||4 (100%)||0 (0%)|