Southern Management Systems Inc.

Report Card
C-
Overall Grade
C+
Debt Collection Grade
Southern Management Systems Inc. is rated overall in the bottom 22 percentile (out of 100) based on 39 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer51.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Southern Management Systems Inc. logo

Grade Summary

Overall, Southern Management Systems Inc. received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Southern Management Systems Inc. is rated "C+" in Debt Collection. Click on any of the financial products to see how Southern Management Systems Inc. compares.

Overview

Southern Management Systems Inc. has received 39 consumer complaints since September, 2013 – more than 85% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Southern Management Systems Inc. meets the 60-day response deadline more frequently than 73.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 51.3% of customers dispute Southern Management Systems Inc.'s response to complaints — worse than 99.4% of other companies.

Most of Southern Management Systems Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Southern Management Systems Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed20
2Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
4Debt collectionOther (phone, health club, etc.)Communication tactics4
5Debt collectionOther (phone, health club, etc.)False statements or representation3
6Debt collectionCont'd attempts collect debt not owed3
7Debt collectionOther (phone, health club, etc.)Communication tactics2
8Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info2
9Credit reportingIncorrect information on credit report1
10Debt collectionDisclosure verification of debt1
Responses From Southern Management Systems Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5353 (100%)25 (47.2%)
Complaints over the Past Year