Southwest Credit Systems, L.P.

Report Card
B
Overall Grade
B
Debt Collection Grade
Southwest Credit Systems, L.P. is rated overall in the top 72 percentile (out of 100) based on 155 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer12.3%
Average Time Until Resolution24 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Southwest Credit Systems, L.P. logo

Grade Summary

Overall, Southwest Credit Systems, L.P. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Southwest Credit Systems, and L.P. is rated "B" in Debt Collection. Click on any of the financial products to see how Southwest Credit Systems, L.P. compares.

Overview

Southwest Credit Systems, L.P. has received 155 consumer complaints since July, 2013 – more than 94% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Southwest Credit Systems, L.P. meets the 60-day response deadline more frequently than 56.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12.3% of customers dispute Southwest Credit Systems, L.P.'s response to complaints — better than 77.1% of other companies.

Most of Southwest Credit Systems, L.P.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Southwest Credit Systems, L.P.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed69
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed48
3Debt collectionCont'd attempts collect debt not owed24
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt17
5Debt collectionOther (phone, health club, etc.)False statements or representation15
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt14
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed12
8Debt collectionOther (phone, health club, etc.)Communication tactics10
9Debt collectionCommunication tactics6
10Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info5
Responses From Southwest Credit Systems, L.P.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation144143 (99.3%)17 (11.8%)
2Closed113113 (100%)17 (15%)
3In progress99 (100%)0 (0%)
4Closed with non-monetary relief44 (100%)0 (0%)
5Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year