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Specialized Loan Servicing LLC — Overview
F Overall
Specialized Loan Servicing LLC is rated overall in the bottom 9th percentile based on 3,741 customer complaints.

Statistics

Number of Complaints3,741 (18 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer4.6%
Complaints Resolved in Customer's Favor98.3%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
9th
percentile

Contact Information

Not Available

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Specialized Loan Servicing LLC — Summary

Specialized Loan Servicing LLC is ranked 382nd out of 3,688 banks. That puts Specialized Loan in the bottom 8th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,741 complaints against Specialized Loan and 1,058,614 complaints total.

Of the 3,741 complaints again Specialized Loan, there have been 1,037 in the passed 18 months. Of those 1,037 complaints, 98.3% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 99.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Specialized Loan Servicing LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Specialized Loan Servicing LLC is rated "D" in Mortgage.

Click here to see Complete Specialized Loan Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Specialized Loan Servicing LLC. Click here to see all complaints against Specialized Loan.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 224
2 Mortgage Conventional home mortgage Struggling to pay mortgage 196
3 Mortgage Other type of mortgage Struggling to pay mortgage 66
4 Mortgage Other type of mortgage Trouble during payment process 60
5 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 48
6 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 38
7 Mortgage Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure 37
8 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 35
9 Mortgage Other mortgage Loan modification,collection,foreclosure 31
10 Mortgage Other mortgage Loan servicing, payments, escrow account 29
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/specialized-loan-servicing-llc