Grades are also broken down by the financial products offered be each institution. Specialized Loan Servicing LLC is rated "B-" in Mortgages, and "C-" in Debt Collection. Click on any of the financial products to see how Specialized Loan Servicing LLC compares.
Specialized Loan Servicing LLC has received 1,067 consumer complaints since January, 2012 – more than 98% of other banks.
Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Specialized Loan Servicing LLC meets the 60-day response deadline more frequently than 60.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.6% of customers dispute Specialized Loan Servicing LLC's response to complaints — worse than 69.1% of other companies.
Most of Specialized Loan Servicing LLC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||330|
|2||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||215|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||212|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||110|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||106|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||79|
|7||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||51|
|8||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||37|
|10||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||13|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||805||803 (99.8%)||192 (23.9%)|
|2||Closed||484||483 (99.8%)||110 (22.7%)|
|3||Closed without relief||16||16 (100%)||4 (25%)|
|4||Closed with relief||13||13 (100%)||3 (23.1%)|
|5||Closed with non-monetary relief||8||8 (100%)||2 (25%)|
|6||In progress||5||5 (100%)||0 (0%)|
|7||Closed with monetary relief||2||2 (100%)||0 (0%)|