Specialized Loan Servicing LLC

Report Card
C
Overall Grade
B-
Mortgages Grade
C-
Debt Collection Grade
Specialized Loan Servicing LLC is rated overall in the bottom 36 percentile (out of 100) based on 1,067 customer complaints.

Statistics

Complaints Currently In-Progress5
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer22.6%
Average Time Until Resolution50 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Specialized Loan Servicing LLC logo

Grade Summary

Overall, Specialized Loan Servicing LLC received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Specialized Loan Servicing LLC is rated "B-" in Mortgages, and "C-" in Debt Collection. Click on any of the financial products to see how Specialized Loan Servicing LLC compares.

Overview

Specialized Loan Servicing LLC has received 1,067 consumer complaints since January, 2012 – more than 98% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Specialized Loan Servicing LLC meets the 60-day response deadline more frequently than 60.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.6% of customers dispute Specialized Loan Servicing LLC's response to complaints — worse than 69.1% of other companies.

Most of Specialized Loan Servicing LLC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Specialized Loan Servicing LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure330
2MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure215
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure212
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account110
5MortgageOther mortgageLoan servicing, payments, escrow account106
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account79
7MortgageHome equity loan or line of creditLoan servicing, payments, escrow account51
8MortgageHome equity loan or line of creditLoan modification,collection,foreclosure37
9MortgageOther mortgageOther34
10MortgageConventional fixed mortgageApplication, originator, mortgage broker13
Responses From Specialized Loan Servicing LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation805803 (99.8%)192 (23.9%)
2Closed484483 (99.8%)110 (22.7%)
3Closed without relief1616 (100%)4 (25%)
4Closed with relief1313 (100%)3 (23.1%)
5Closed with non-monetary relief88 (100%)2 (25%)
6In progress55 (100%)0 (0%)
7Closed with monetary relief22 (100%)0 (0%)
Complaints over the Past Year