Specialized Loan BankRank.org
|Number of Complaints||3,741 (18 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.3%|
|Resolutions Disputed by Customer||4.6%|
|Complaints Resolved in Customer's Favor||98.3%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Specialized Loan Servicing LLC is ranked 382nd out of 3,688 banks. That puts Specialized Loan in the bottom 8th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,741 complaints against Specialized Loan and 1,058,614 complaints total.
Of the 3,741 complaints again Specialized Loan, there have been 1,037 in the passed 18 months. Of those 1,037 complaints, 98.3% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 99.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Specialized Loan Servicing LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
Specialized Loan Servicing LLC is rated "D" in Mortgage.
Click here to see Complete Specialized Loan Report Card »
Below is the list of the top 10 complaint reasons against Specialized Loan Servicing LLC. Click here to see all complaints against Specialized Loan.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||224|
|2||Mortgage||Conventional home mortgage||Struggling to pay mortgage||196|
|3||Mortgage||Other type of mortgage||Struggling to pay mortgage||66|
|4||Mortgage||Other type of mortgage||Trouble during payment process||60|
|5||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||48|
|6||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||38|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||37|
|8||Mortgage||Home equity loan or line of credit (HELOC)||Trouble during payment process||35|
|9||Mortgage||Other mortgage||Loan modification,collection,foreclosure||31|
|10||Mortgage||Other mortgage||Loan servicing, payments, escrow account||29|