Grades are also broken down by the financial products offered be each institution. Speedy Cash Holdings is rated "B-" in Debt Collection, "C+" in Consumer Loans, and "B-" in Payday Loans. Click on any of the financial products to see how Speedy Cash Holdings compares.
Speedy Cash Holdings has received 175 consumer complaints since August, 2013 – more than 94% of other banks.
Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Speedy Cash Holdings meets the 60-day response deadline more frequently than 57.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.1% of customers dispute Speedy Cash Holdings's response to complaints — worse than 62.2% of other companies.
Most of Speedy Cash Holdings's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||47|
|2||Payday loan||Received a loan I didn't apply for||20|
|3||Payday loan||Can't stop charges to bank account||18|
|4||Payday loan||Can't contact lender||15|
|5||Payday loan||Payment to acct not credited||13|
|6||Debt collection||Payday loan||Cont'd attempts collect debt not owed||12|
|7||Payday loan||Charged bank acct wrong day or amt||10|
|8||Debt collection||Payday loan||Cont'd attempts collect debt not owed||10|
|9||Consumer loan||Installment loan||Problems when you are unable to pay||10|
|10||Debt collection||Payday loan||Communication tactics||8|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||203||202 (99.5%)||44 (21.7%)|
|2||Closed||39||39 (100%)||3 (7.7%)|
|3||Closed with monetary relief||14||14 (100%)||3 (21.4%)|