Speedy Cash Holdings

Report Card
C+
Overall Grade
B-
Debt Collection Grade
C+
Consumer Loans Grade
B-
Payday Loans Grade
Speedy Cash Holdings is rated overall in the bottom 41 percentile (out of 100) based on 175 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer21.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Speedy Cash Holdings logo

Grade Summary

Overall, Speedy Cash Holdings received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Speedy Cash Holdings is rated "B-" in Debt Collection, "C+" in Consumer Loans, and "B-" in Payday Loans. Click on any of the financial products to see how Speedy Cash Holdings compares.

Overview

Speedy Cash Holdings has received 175 consumer complaints since August, 2013 – more than 94% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Speedy Cash Holdings meets the 60-day response deadline more frequently than 57.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.1% of customers dispute Speedy Cash Holdings's response to complaints — worse than 62.2% of other companies.

Most of Speedy Cash Holdings's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against Speedy Cash Holdings
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect47
2Payday loanReceived a loan I didn't apply for20
3Payday loanCan't stop charges to bank account18
4Payday loanCan't contact lender15
5Payday loanPayment to acct not credited13
6Debt collectionPayday loanCont'd attempts collect debt not owed12
7Payday loanCharged bank acct wrong day or amt10
8Debt collectionPayday loanCont'd attempts collect debt not owed10
9Consumer loanInstallment loanProblems when you are unable to pay10
10Debt collectionPayday loanCommunication tactics8
Responses From Speedy Cash Holdings
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation203202 (99.5%)44 (21.7%)
2Closed3939 (100%)3 (7.7%)
3Closed with monetary relief1414 (100%)3 (21.4%)
Complaints over the Past Year